diff --git a/connection.js b/connection.js
index f6544e68e3..1f8bd1df58 100644
--- a/connection.js
+++ b/connection.js
@@ -17,6 +17,7 @@ import {
     JitsiConnectionErrors,
     JitsiConnectionEvents
 } from './react/features/base/lib-jitsi-meet';
+import { getCustomerDetails } from './react/features/jaas/actions.any';
 import { isVpaasMeeting, getJaasJWT } from './react/features/jaas/functions';
 import { setPrejoinDisplayNameRequired } from './react/features/prejoin/actions';
 const logger = Logger.getLogger(__filename);
@@ -90,9 +91,13 @@ export async function connect(id, password, roomName) {
     let { jwt } = state['features/base/jwt'];
     const { iAmRecorder, iAmSipGateway } = state['features/base/config'];
 
-    if (!iAmRecorder && !iAmSipGateway && !jwt && isVpaasMeeting(state)) {
-        jwt = await getJaasJWT(state);
-        APP.store.dispatch(setJWT(jwt));
+    if (!iAmRecorder && !iAmSipGateway && isVpaasMeeting(state)) {
+        await APP.store.dispatch(getCustomerDetails());
+
+        if (!jwt) {
+            jwt = await getJaasJWT(state);
+            APP.store.dispatch(setJWT(jwt));
+        }
     }
 
     // Use Websocket URL for the web app if configured. Note that there is no 'isWeb' check, because there's assumption
diff --git a/react/features/jaas/actions.any.js b/react/features/jaas/actions.any.js
new file mode 100644
index 0000000000..aa7d8a33c9
--- /dev/null
+++ b/react/features/jaas/actions.any.js
@@ -0,0 +1,46 @@
+// @flow
+
+import { SET_DETAILS } from './actionTypes';
+import { getVpaasTenant, sendGetDetailsRequest } from './functions';
+import logger from './logger';
+
+/**
+ * Action used to set the jaas customer details in store.
+ *
+ * @param {Object} details - The customer details object.
+ * @returns {Object}
+ */
+function setCustomerDetails(details) {
+    return {
+        type: SET_DETAILS,
+        payload: details
+    };
+}
+
+/**
+ * Sends a request for retrieving jaas customer details.
+ *
+ * @returns {Function}
+ */
+export function getCustomerDetails() {
+    return async function(dispatch: Function, getState: Function) {
+        const state = getState();
+        const baseUrl = state['features/base/config'].jaasActuatorUrl || 'https://api-vo-pilot.jitsi.net/jaas-actuator';
+        const appId = getVpaasTenant(state);
+
+        const shouldSendRequest = Boolean(baseUrl && appId);
+
+        if (shouldSendRequest) {
+            try {
+                const details = await sendGetDetailsRequest({
+                    appId,
+                    baseUrl
+                });
+
+                dispatch(setCustomerDetails(details));
+            } catch (err) {
+                logger.error('Could not send request', err);
+            }
+        }
+    };
+}
diff --git a/react/features/jaas/actions.web.js b/react/features/jaas/actions.web.js
index ec8bb3690a..b6315e13d1 100644
--- a/react/features/jaas/actions.web.js
+++ b/react/features/jaas/actions.web.js
@@ -2,55 +2,8 @@
 
 import { openDialog } from '../base/dialog';
 
-import { SET_DETAILS } from './actionTypes';
 import { PremiumFeatureDialog } from './components';
-import { VPAAS_TENANT_PREFIX } from './constants';
-import { getVpaasTenant, isFeatureDisabled, sendGetDetailsRequest } from './functions';
-import logger from './logger';
-
-/**
- * Action used to set the jaas customer details in store.
- *
- * @param {Object} details - The customer details object.
- * @returns {Object}
- */
-function setCustomerDetails(details) {
-    return {
-        type: SET_DETAILS,
-        payload: details
-    };
-}
-
-/**
- * Sends a request for retrieving jaas customer details.
- *
- * @returns {Function}
- */
-export function getCustomerDetails() {
-    return async function(dispatch: Function, getState: Function) {
-        const state = getState();
-        const baseUrl = state['features/base/config'].jaasActuatorUrl;
-        const jwt = state['features/base/jwt'].jwt;
-        const appId = getVpaasTenant(state).replace(VPAAS_TENANT_PREFIX, '');
-
-        const shouldSendRequest = Boolean(baseUrl && jwt && appId);
-
-        if (shouldSendRequest) {
-            try {
-                const details = await sendGetDetailsRequest({
-                    baseUrl,
-                    jwt,
-                    appId
-                });
-
-                dispatch(setCustomerDetails(details));
-            } catch (err) {
-                logger.error('Could not send request', err);
-            }
-        }
-    };
-}
-
+import { isFeatureDisabled } from './functions';
 
 /**
  * Shows a dialog prompting users to upgrade, if requested feature is disabled.
diff --git a/react/features/jaas/functions.js b/react/features/jaas/functions.js
index 1984a81852..ba7cc79aab 100644
--- a/react/features/jaas/functions.js
+++ b/react/features/jaas/functions.js
@@ -54,24 +54,16 @@ export function isVpaasMeeting(state: Object) {
  * @param {Object} reqData - The request info.
  * @param {string} reqData.appId - The client appId.
  * @param {string} reqData.baseUrl - The base url for the request.
- * @param {string} reqData.jwt - The JWT token.
  * @returns {void}
  */
-export async function sendGetDetailsRequest({ appId, baseUrl, jwt }: {
+export async function sendGetDetailsRequest({ appId, baseUrl }: {
     appId: string,
     baseUrl: string,
-    jwt: string,
 }) {
-    const fullUrl = `${baseUrl}/v1/customers/${encodeURIComponent(appId)}`;
-    const headers = {
-        'Authorization': `Bearer ${jwt}`
-    };
+    const fullUrl = `${baseUrl}/v1/public/tenants/${encodeURIComponent(appId)}`;
 
     try {
-        const res = await fetch(fullUrl, {
-            method: 'GET',
-            headers
-        });
+        const res = await fetch(fullUrl);
 
         if (res.ok) {
             return res.json();
diff --git a/react/features/jaas/middleware.web.js b/react/features/jaas/middleware.web.js
index 4fa4adccd1..bd7fc9bfd0 100644
--- a/react/features/jaas/middleware.web.js
+++ b/react/features/jaas/middleware.web.js
@@ -1,14 +1,9 @@
 import { redirectToStaticPage } from '../app/actions';
-import { CONFERENCE_JOINED } from '../base/conference/actionTypes';
-import { CONNECTION_FAILED } from '../base/connection';
-import { JitsiConnectionErrors } from '../base/lib-jitsi-meet';
 import { MiddlewareRegistry } from '../base/redux';
 
 
 import { SET_DETAILS } from './actionTypes';
-import { getCustomerDetails } from './actions';
 import { STATUSES } from './constants';
-import { isVpaasMeeting } from './functions';
 
 /**
  * The redux middleware for jaas.
@@ -18,27 +13,6 @@ import { isVpaasMeeting } from './functions';
  */
 MiddlewareRegistry.register(store => next => async action => {
     switch (action.type) {
-    case CONFERENCE_JOINED: {
-        store.dispatch(getCustomerDetails());
-        break;
-    }
-
-    case CONNECTION_FAILED: {
-        const { error } = action;
-
-        if (!isVpaasMeeting(store.getState()) || !error) {
-            break;
-        }
-
-        if (error.name === JitsiConnectionErrors.PASSWORD_REQUIRED) {
-            if (error.message !== 'could not obtain public key') {
-                break;
-            }
-
-            store.dispatch(redirectToStaticPage('/static/planLimit.html'));
-        }
-        break;
-    }
     case SET_DETAILS: {
         const { status } = action.payload;