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update modules/ticket: add 1 mod 2 del 1 files

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jack ning
2025-02-20 13:46:26 +08:00
parent 461c597a5a
commit 15fe731db8
4 changed files with 144 additions and 31 deletions
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52
modules/ticket/src/main/java/com/bytedesk/ticket/statistic/TicketStatisticRequest.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-16 14:58:40
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-20 12:51:09
* @LastEditTime: 2025-02-20 13:46:20
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -21,6 +21,52 @@ import lombok.EqualsAndHashCode;
@Data
@EqualsAndHashCode(callSuper = true)
public class TicketStatisticRequest extends BaseRequest {
private String content;
private String author;
// 基本统计
private long totalTickets; // 总工单数
private long openTickets; // 开放工单数
private long closedTickets; // 已关闭工单数
private long unreadTickets; // 未读工单数
// 状态统计
private long newTickets; // 新建工单数
private long claimedTickets; // 已认领工单数
private long unclaimedTickets; // 已退回工单数
private long processingTickets; // 处理中工单数
private long pendingTickets; // 待处理工单数
private long holdingTickets; // 挂起工单数
private long reopenedTickets; // 重新打开工单数
private long resolvedTickets; // 已解决工单数
private long escalatedTickets; // 已升级工单数
// 优先级统计
private long criticalTickets; // 紧急工单数
private long highTickets; // 高优先级工单数
private long mediumTickets; // 中优先级工单数
private long lowTickets; // 低优先级工单数
// 时间统计
private double averageResolutionTime; // 平均解决时间(小时)
private double averageFirstResponseTime; // 平均首次响应时间(分钟)
private long slaBreachCount; // SLA违反次数
private double slaComplianceRate; // SLA达标率(%)
// 工作组统计
private String workgroupUid; // 工作组ID
private long workgroupTickets; // 工作组工单数
private double workgroupResolutionRate; // 工作组解决率(%)
// 处理人统计
private String assigneeUid; // 处理人ID
private long assigneeTickets; // 处理人工单数
private double assigneeResolutionRate; // 处理人解决率(%)
// 客户满意度
private double customerSatisfactionRate; // 客户满意度(%)
private long satisfiedTickets; // 满意工单数
private long unsatisfiedTickets; // 不满意工单数
// 时间范围
private LocalDateTime statisticStartTime; // 统计开始时间
private LocalDateTime statisticEndTime; // 统计结束时间
}

54
modules/ticket/src/main/java/com/bytedesk/ticket/statistic/TicketStatisticResponse.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-16 14:58:40
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-20 12:51:27
* @LastEditTime: 2025-02-20 13:46:09
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -13,6 +13,8 @@
*/
package com.bytedesk.ticket.statistic;
import java.time.LocalDateTime;
import com.bytedesk.core.base.BaseResponse;
import lombok.Data;
@@ -21,6 +23,52 @@ import lombok.EqualsAndHashCode;
@Data
@EqualsAndHashCode(callSuper = true)
public class TicketStatisticResponse extends BaseResponse {
private String content;
private String author;
// 基本统计
private long totalTickets; // 总工单数
private long openTickets; // 开放工单数
private long closedTickets; // 已关闭工单数
private long unreadTickets; // 未读工单数
// 状态统计
private long newTickets; // 新建工单数
private long claimedTickets; // 已认领工单数
private long unclaimedTickets; // 已退回工单数
private long processingTickets; // 处理中工单数
private long pendingTickets; // 待处理工单数
private long holdingTickets; // 挂起工单数
private long reopenedTickets; // 重新打开工单数
private long resolvedTickets; // 已解决工单数
private long escalatedTickets; // 已升级工单数
// 优先级统计
private long criticalTickets; // 紧急工单数
private long highTickets; // 高优先级工单数
private long mediumTickets; // 中优先级工单数
private long lowTickets; // 低优先级工单数
// 时间统计
private double averageResolutionTime; // 平均解决时间(小时)
private double averageFirstResponseTime; // 平均首次响应时间(分钟)
private long slaBreachCount; // SLA违反次数
private double slaComplianceRate; // SLA达标率(%)
// 工作组统计
private String workgroupUid; // 工作组ID
private long workgroupTickets; // 工作组工单数
private double workgroupResolutionRate; // 工作组解决率(%)
// 处理人统计
private String assigneeUid; // 处理人ID
private long assigneeTickets; // 处理人工单数
private double assigneeResolutionRate; // 处理人解决率(%)
// 客户满意度
private double customerSatisfactionRate; // 客户满意度(%)
private long satisfiedTickets; // 满意工单数
private long unsatisfiedTickets; // 不满意工单数
// 时间范围
private LocalDateTime statisticStartTime; // 统计开始时间
private LocalDateTime statisticEndTime; // 统计结束时间
}

25
modules/ticket/src/main/java/com/bytedesk/ticket/statistic/TicketStatisticRestSpecification.java
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@@ -1,25 +0,0 @@
/*
* @Author: jackning 270580156@qq.com
* @Date: 2025-02-20 12:53:16
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-20 12:53:19
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
* Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE
* contact: 270580156@qq.com
*
* Copyright (c) 2025 by bytedesk.com, All Rights Reserved.
*/
package com.bytedesk.ticket.statistic;
import org.springframework.data.jpa.domain.Specification;
public class TicketStatisticRestSpecification {
public static Specification<TicketStatisticEntity> buildSpecification(TicketStatisticRequest request) {
return (root, query, criteriaBuilder) -> {
return criteriaBuilder.equal(root.get("orgUid"), request.getOrgUid());
};
}
}

44
modules/ticket/src/main/java/com/bytedesk/ticket/statistic/TicketStatisticSpecification.java Normal file
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@@ -0,0 +1,44 @@
/*
* @Author: jackning 270580156@qq.com
* @Date: 2025-02-20 12:53:16
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-20 13:45:33
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
* Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE
* contact: 270580156@qq.com
*
* Copyright (c) 2025 by bytedesk.com, All Rights Reserved.
*/
package com.bytedesk.ticket.statistic;
import java.util.ArrayList;
import java.util.List;
import jakarta.persistence.criteria.Predicate;
import org.springframework.data.jpa.domain.Specification;
import com.bytedesk.core.base.BaseSpecification;
import lombok.extern.slf4j.Slf4j;
@Slf4j
public class TicketStatisticSpecification extends BaseSpecification {
public static Specification<TicketStatisticEntity> search(TicketStatisticRequest request) {
log.info("request: {}", request);
return (root, query, criteriaBuilder) -> {
List<Predicate> predicates = new ArrayList<>();
predicates.addAll(getBasicPredicates(root, criteriaBuilder, request.getOrgUid()));
// workgroupUid
if (StringUtils.hasText(request.getWorkgroupUid())) {
predicates.add(criteriaBuilder.equal(root.get("workgroupUid"), request.getWorkgroupUid()));
}
//
return criteriaBuilder.and(predicates.toArray(new Predicate[0]));
};
}
}