From 930a6820d20cdcc3f86a97d4e27253fbdc38c9e7 Mon Sep 17 00:00:00 2001 From: jack ning Date: Mon, 16 Jun 2025 12:09:17 +0800 Subject: [PATCH] update --- .../bytedesk/core/thread/ThreadProtobuf.java | 70 ++++++++++++++-- .../core/utils/TransferKeywordUtil.java | 79 +++++++++++++++++++ 2 files changed, 144 insertions(+), 5 deletions(-) create mode 100644 modules/core/src/main/java/com/bytedesk/core/utils/TransferKeywordUtil.java diff --git a/modules/core/src/main/java/com/bytedesk/core/thread/ThreadProtobuf.java b/modules/core/src/main/java/com/bytedesk/core/thread/ThreadProtobuf.java index 2805ddb8a2..9a7f22a4e4 100644 --- a/modules/core/src/main/java/com/bytedesk/core/thread/ThreadProtobuf.java +++ b/modules/core/src/main/java/com/bytedesk/core/thread/ThreadProtobuf.java @@ -2,7 +2,7 @@ * @Author: jackning 270580156@qq.com * @Date: 2024-02-21 10:01:27 * @LastEditors: jackning 270580156@qq.com - * @LastEditTime: 2025-05-19 11:18:42 + * @LastEditTime: 2025-06-16 11:41:24 * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk * Please be aware of the BSL license restrictions before installing Bytedesk IM – * selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license. @@ -56,14 +56,74 @@ public class ThreadProtobuf implements Serializable { return JSON.toJSONString(this); } - public Boolean isCustomerService() { - return ThreadTypeEnum.AGENT.equals(type) || ThreadTypeEnum.WORKGROUP.equals(type); - } - public Boolean isMember() { return ThreadTypeEnum.MEMBER.equals(type); } + public Boolean isNew() { + return getStatus().equals(ThreadProcessStatusEnum.NEW); + } + + // ROBOTING + public Boolean isRoboting() { + return getStatus().equals(ThreadProcessStatusEnum.ROBOTING); + } + + // LLMING + public Boolean isLlmIng() { + return getStatus().equals(ThreadProcessStatusEnum.LLMING); + } + + // queuing + public Boolean isQueuing() { + return getStatus().equals(ThreadProcessStatusEnum.QUEUING); + } + + // is offline + public Boolean isOffline() { + return getStatus().equals(ThreadProcessStatusEnum.OFFLINE); + } + + public Boolean isChatting() { + return getStatus().equals(ThreadProcessStatusEnum.CHATTING); + } + + // + public Boolean isClosed() { + return getStatus().equals(ThreadProcessStatusEnum.CLOSED); + } + + public Boolean isCustomerService() { + return getType().equals(ThreadTypeEnum.AGENT) + || getType().equals(ThreadTypeEnum.WORKGROUP) + || getType().equals(ThreadTypeEnum.ROBOT) + || getType().equals(ThreadTypeEnum.UNIFIED); + } + + public Boolean isRobotType() { + return getType().equals(ThreadTypeEnum.ROBOT); + } + + public Boolean isWorkgroupType() { + return getType().equals(ThreadTypeEnum.WORKGROUP); + } + + public Boolean isAgentType() { + return getType().equals(ThreadTypeEnum.AGENT); + } + + public Boolean isUnifiedType() { + return getType().equals(ThreadTypeEnum.UNIFIED); + } + + public Boolean isWeChatMp() { + return getClient().equals(ClientEnum.WECHAT_MP); + } + + public Boolean isWeChatMini() { + return getClient().equals(ClientEnum.WECHAT_MINI); + } + // public static ThreadProtobuf fromEntity(ThreadEntity thread) { // return ThreadProtobuf.builder() // .uid(thread.getUid()) diff --git a/modules/core/src/main/java/com/bytedesk/core/utils/TransferKeywordUtil.java b/modules/core/src/main/java/com/bytedesk/core/utils/TransferKeywordUtil.java new file mode 100644 index 0000000000..8ec784031c --- /dev/null +++ b/modules/core/src/main/java/com/bytedesk/core/utils/TransferKeywordUtil.java @@ -0,0 +1,79 @@ +/* + * @Author: jackning 270580156@qq.com + * @Date: 2025-05-22 10:00:00 + * @LastEditors: jackning 270580156@qq.com + * @LastEditTime: 2025-06-16 11:57:49 + * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk + * Please be aware of the BSL license restrictions before installing Bytedesk IM – + * selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license. + * Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE + * contact: 270580156@qq.com + * 联系：270580156@qq.com + * Copyright (c) 2025 by bytedesk.com, All Rights Reserved. + */ +package com.bytedesk.core.utils; + +import java.util.Arrays; +import java.util.List; + +import org.springframework.util.StringUtils; + +/** + * 转人工关键词检测工具类 + */ +public class TransferKeywordUtil { + + /** + * 转人工相关关键词列表 + */ + private static final List TRANSFER_KEYWORDS = Arrays.asList( + "转人工", + "人工客服", + "真人客服", + "人工服务", + "真人服务", + "转接人工", + "转接客服", + "真人", + "人工", + "客服", + "转接", + "转人", + "人工解答", + "找人工", + "接通人工", + "需要人工", + "联系人工", + "人工帮助", + "不想机器人", + "机器人没用", + "换人工", + "换客服", + "真人咨询", + "真实客服", + "真人解答", + "需要真人", + "人工处理", + "专员服务"); + + /** + * 检查文本是否包含转人工关键词 + * + * @param text 待检查的文本内容 + * @return 如果包含关键词返回true，否则返回false + */ + public static boolean containsTransferKeyword(String text) { + if (!StringUtils.hasText(text)) { + return false; + } + + String lowerText = text.toLowerCase(); + for (String keyword : TRANSFER_KEYWORDS) { + if (lowerText.contains(keyword)) { + return true; + } + } + + return false; + } +}