update

modules/core/src/main/java/com/bytedesk/core/thread/ThreadProtobuf.java

@@ -2,7 +2,7 @@
  * @Author: jackning 270580156@qq.com
  * @Date: 2024-02-21 10:01:27
  * @LastEditors: jackning 270580156@qq.com
- * @LastEditTime: 2025-05-19 11:18:42
+ * @LastEditTime: 2025-06-16 11:41:24
  * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
  *   Please be aware of the BSL license restrictions before installing Bytedesk IM – 
  *  selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -56,14 +56,74 @@ public class ThreadProtobuf implements Serializable {
         return JSON.toJSONString(this);
     }
 
-    public Boolean isCustomerService() {
-        return ThreadTypeEnum.AGENT.equals(type) || ThreadTypeEnum.WORKGROUP.equals(type);
-    }
-
     public Boolean isMember() {
     	return ThreadTypeEnum.MEMBER.equals(type);
     }
 
+    public Boolean isNew() {
+        return getStatus().equals(ThreadProcessStatusEnum.NEW);
+    }
+
+    // ROBOTING
+    public Boolean isRoboting() {
+        return getStatus().equals(ThreadProcessStatusEnum.ROBOTING);
+    }
+
+    // LLMING
+    public Boolean isLlmIng() {
+        return getStatus().equals(ThreadProcessStatusEnum.LLMING);
+    }
+
+    // queuing
+    public Boolean isQueuing() {
+        return getStatus().equals(ThreadProcessStatusEnum.QUEUING);
+    }
+
+    // is offline
+    public Boolean isOffline() {
+        return getStatus().equals(ThreadProcessStatusEnum.OFFLINE);
+    }
+
+    public Boolean isChatting() {
+        return getStatus().equals(ThreadProcessStatusEnum.CHATTING);
+    }
+
+    //
+    public Boolean isClosed() {
+        return getStatus().equals(ThreadProcessStatusEnum.CLOSED);
+    }
+    
+    public Boolean isCustomerService() {
+        return getType().equals(ThreadTypeEnum.AGENT)
+                || getType().equals(ThreadTypeEnum.WORKGROUP)
+                || getType().equals(ThreadTypeEnum.ROBOT)
+                || getType().equals(ThreadTypeEnum.UNIFIED);
+    }
+
+    public Boolean isRobotType() {
+        return getType().equals(ThreadTypeEnum.ROBOT);
+    }
+
+    public Boolean isWorkgroupType() {
+        return getType().equals(ThreadTypeEnum.WORKGROUP);
+    }
+
+    public Boolean isAgentType() {
+        return getType().equals(ThreadTypeEnum.AGENT);
+    }
+
+    public Boolean isUnifiedType() {
+        return getType().equals(ThreadTypeEnum.UNIFIED);
+    }
+
+    public Boolean isWeChatMp() {
+        return getClient().equals(ClientEnum.WECHAT_MP);
+    }
+
+    public Boolean isWeChatMini() {
+        return getClient().equals(ClientEnum.WECHAT_MINI);
+    }
+
     // public static ThreadProtobuf fromEntity(ThreadEntity thread) {
     //     return ThreadProtobuf.builder()
     //             .uid(thread.getUid())

modules/core/src/main/java/com/bytedesk/core/utils/TransferKeywordUtil.java

@@ -0,0 +1,79 @@
+/*
+ * @Author: jackning 270580156@qq.com
+ * @Date: 2025-05-22 10:00:00
+ * @LastEditors: jackning 270580156@qq.com
+ * @LastEditTime: 2025-06-16 11:57:49
+ * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
+ *   Please be aware of the BSL license restrictions before installing Bytedesk IM – 
+ *  selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
+ *  Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE 
+ *  contact: 270580156@qq.com 
+ *  联系：270580156@qq.com
+ * Copyright (c) 2025 by bytedesk.com, All Rights Reserved. 
+ */
+package com.bytedesk.core.utils;
+
+import java.util.Arrays;
+import java.util.List;
+
+import org.springframework.util.StringUtils;
+
+/**
+ * 转人工关键词检测工具类
+ */
+public class TransferKeywordUtil {
+
+    /**
+     * 转人工相关关键词列表
+     */
+    private static final List<String> TRANSFER_KEYWORDS = Arrays.asList(
+            "转人工",
+            "人工客服",
+            "真人客服",
+            "人工服务",
+            "真人服务",
+            "转接人工",
+            "转接客服",
+            "真人",
+            "人工",
+            "客服",
+            "转接",
+            "转人",
+            "人工解答",
+            "找人工",
+            "接通人工",
+            "需要人工",
+            "联系人工",
+            "人工帮助",
+            "不想机器人",
+            "机器人没用",
+            "换人工",
+            "换客服",
+            "真人咨询",
+            "真实客服",
+            "真人解答",
+            "需要真人",
+            "人工处理",
+            "专员服务");
+
+    /**
+     * 检查文本是否包含转人工关键词
+     * 
+     * @param text 待检查的文本内容
+     * @return 如果包含关键词返回true，否则返回false
+     */
+    public static boolean containsTransferKeyword(String text) {
+        if (!StringUtils.hasText(text)) {
+            return false;
+        }
+
+        String lowerText = text.toLowerCase();
+        for (String keyword : TRANSFER_KEYWORDS) {
+            if (lowerText.contains(keyword)) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+}