diff --git a/modules/service/src/main/java/com/bytedesk/service/workgroup_settings/WorkgroupSettingsEntity.java b/modules/service/src/main/java/com/bytedesk/service/workgroup_settings/WorkgroupSettingsEntity.java
index 25331b682c..e857948520 100644
--- a/modules/service/src/main/java/com/bytedesk/service/workgroup_settings/WorkgroupSettingsEntity.java
+++ b/modules/service/src/main/java/com/bytedesk/service/workgroup_settings/WorkgroupSettingsEntity.java
@@ -12,6 +12,7 @@ import com.bytedesk.service.queue_settings.QueueSettingsEntity;
 
 import jakarta.persistence.FetchType;
 import jakarta.persistence.ManyToOne;
+import jakarta.persistence.CascadeType;
 import jakarta.persistence.Entity;
 import jakarta.persistence.Index;
 import jakarta.persistence.Table;
@@ -72,43 +73,37 @@ public class WorkgroupSettingsEntity extends BaseSettingsEntity {
     /**
      * Message leave settings
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private MessageLeaveSettingsEntity messageLeaveSettings;
 
     /**
      * Draft Message leave settings
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private MessageLeaveSettingsEntity draftMessageLeaveSettings;
 
     /**
      * Robot routing settings
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private RobotRoutingSettingsEntity robotSettings;
 
     /**
      * Draft Robot routing settings
      * Note: Override columns and association to avoid conflicts with published embedded fields
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private RobotRoutingSettingsEntity draftRobotSettings;
 
     /**
      * Queue settings
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private QueueSettingsEntity queueSettings;
 
     /**
      * Draft Queue settings
      */
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
-    // @NotFound(action = NotFoundAction.IGNORE)
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private QueueSettingsEntity draftQueueSettings;
 }
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsEntity.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsEntity.java
index 5cc70dc9bc..61fbfd6ed6 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsEntity.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsEntity.java
@@ -21,6 +21,8 @@ import com.bytedesk.ticket.ticket_settings.sub.TicketCustomFieldSettingsEntity;
 import com.bytedesk.ticket.ticket_settings.sub.TicketNotificationSettingsEntity;
 import com.bytedesk.ticket.ticket_settings.sub.TicketPrioritySettingsEntity;
 import com.bytedesk.ticket.ticket_settings.sub.TicketStatusFlowSettingsEntity;
+
+import jakarta.persistence.CascadeType;
 import jakarta.persistence.Column;
 import jakarta.persistence.Entity;
 import jakarta.persistence.FetchType;
@@ -73,41 +75,41 @@ public class TicketSettingsEntity extends BaseEntity {
     private String workgroupUid;
 
     // ====== 发布版本 ======
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketBasicSettingsEntity basicSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketStatusFlowSettingsEntity statusFlowSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketPrioritySettingsEntity prioritySettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketAssignmentSettingsEntity assignmentSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketNotificationSettingsEntity notificationSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketCustomFieldSettingsEntity customFieldSettings;
 
     // ====== 草稿版本 ======
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketBasicSettingsEntity draftBasicSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketStatusFlowSettingsEntity draftStatusFlowSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketPrioritySettingsEntity draftPrioritySettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketAssignmentSettingsEntity draftAssignmentSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketNotificationSettingsEntity draftNotificationSettings;
 
-    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { jakarta.persistence.CascadeType.PERSIST, jakarta.persistence.CascadeType.MERGE, jakarta.persistence.CascadeType.REMOVE })
+    @ManyToOne(fetch = FetchType.LAZY, optional = true, cascade = { CascadeType.PERSIST, CascadeType.MERGE, CascadeType.REMOVE })
     private TicketCustomFieldSettingsEntity draftCustomFieldSettings;
     
 
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRepository.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRepository.java
index 1771fc6370..6d3693d876 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRepository.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRepository.java
@@ -24,7 +24,7 @@ public interface TicketSettingsRepository extends JpaRepository<TicketSettingsEn
 
     Boolean existsByUid(String uid);
 
-    Optional<TicketSettingsEntity> findByNameAndOrgUidAndTypeAndDeletedFalse(String name, String orgUid, String type);
+    Optional<TicketSettingsEntity> findByNameAndOrgUidAndDeletedFalse(String name, String orgUid);
 
     Optional<TicketSettingsEntity> findByOrgUidAndWorkgroupUidAndDeletedFalse(String orgUid, String workgroupUid);
 
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRestService.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRestService.java
index 6db76fd319..a7d5fc01ef 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRestService.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/TicketSettingsRestService.java
@@ -61,8 +61,8 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
     }
 
     @Cacheable(value = "ticketSettings", key = "#name + '_' + #orgUid + '_' + #type", unless="#result==null")
-    public Optional<TicketSettingsEntity> findByNameAndOrgUidAndType(String name, String orgUid, String type) {
-        return ticketSettingsRepository.findByNameAndOrgUidAndTypeAndDeletedFalse(name, orgUid, type);
+    public Optional<TicketSettingsEntity> findByNameAndOrgUid(String name, String orgUid) {
+        return ticketSettingsRepository.findByNameAndOrgUidAndDeletedFalse(name, orgUid);
     }
 
     public Boolean existsByUid(String uid) {
@@ -77,8 +77,8 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
             return convertToResponse(findByUid(request.getUid()).get());
         }
         // 检查name+orgUid+type是否已经存在
-        if (StringUtils.hasText(request.getName()) && StringUtils.hasText(request.getOrgUid()) && StringUtils.hasText(request.getType())) {
-            Optional<TicketSettingsEntity> ticketSettings = findByNameAndOrgUidAndType(request.getName(), request.getOrgUid(), request.getType());
+        if (StringUtils.hasText(request.getName()) && StringUtils.hasText(request.getOrgUid())) {
+            Optional<TicketSettingsEntity> ticketSettings = findByNameAndOrgUid(request.getName(), request.getOrgUid());
             if (ticketSettings.isPresent()) {
                 return convertToResponse(ticketSettings.get());
             }
@@ -138,7 +138,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
             .build();
         // 默认草稿：Basic
         resp.setDraftBasicSettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsRequest.builder()
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsResponse.builder()
                 .numberPrefix("TK").numberLength(8)
                 .defaultPriority("medium")
                 .validityDays(30)
@@ -148,40 +148,40 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         );
         // 默认草稿：StatusFlow / Priority / Assignment / Notification / CustomFields
         resp.setDraftStatusFlowSettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsRequest.builder()
-                .content("{}")
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsResponse.builder()
+                .content(com.bytedesk.ticket.ticket_settings.sub.model.StatusFlowSettingsData.builder().build())
                 .build()
         );
         resp.setDraftPrioritySettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsRequest.builder()
-                .content("[]")
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsResponse.builder()
+                .content(com.bytedesk.ticket.ticket_settings.sub.model.PrioritySettingsData.builder().build())
                 .build()
         );
         resp.setDraftAssignmentSettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsRequest.builder()
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsResponse.builder()
                 .autoAssign(true)
                 .assignmentType("round_robin")
                 .workingHoursEnabled(true)
                 .workingHoursStart("09:00")
                 .workingHoursEnd("18:00")
-                .workingDays("[1,2,3,4,5]")
+                .workingDays(java.util.List.of(1,2,3,4,5))
                 .maxConcurrentTickets(10)
                 .build()
         );
         resp.setDraftNotificationSettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsRequest.builder()
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsResponse.builder()
                 .emailEnabled(true)
-                .emailEvents("[\"created\",\"assigned\",\"resolved\",\"closed\"]")
-                .emailTemplates("{}")
+                .emailEvents(java.util.List.of("created","assigned","resolved","closed"))
+                .emailTemplates(java.util.List.of())
                 .internalEnabled(true)
-                .internalEvents("[\"created\",\"assigned\",\"resolved\",\"closed\"]")
+                .internalEvents(java.util.List.of("created","assigned","resolved","closed"))
                 .webhookEnabled(false)
-                .webhookEvents("[]")
+                .webhookEvents(java.util.List.of())
                 .build()
         );
         resp.setDraftCustomFieldSettings(
-            com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsRequest.builder()
-                .content("[]")
+            com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsResponse.builder()
+                .content(com.bytedesk.ticket.ticket_settings.sub.model.CustomFieldSettingsData.builder().build())
                 .build()
         );
         return resp;
@@ -455,7 +455,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         // 发布版本映射
         if (entity.getBasicSettings() != null) {
             resp.setBasicSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsResponse.builder()
                     .numberPrefix(entity.getBasicSettings().getNumberPrefix())
                     .numberLength(entity.getBasicSettings().getNumberLength())
                     .defaultPriority(entity.getBasicSettings().getDefaultPriority())
@@ -467,21 +467,21 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getStatusFlowSettings() != null) {
             resp.setStatusFlowSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsResponse.builder()
                     .content(entity.getStatusFlowSettings().getContent())
                     .build()
             );
         }
         if (entity.getPrioritySettings() != null) {
             resp.setPrioritySettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsResponse.builder()
                     .content(entity.getPrioritySettings().getContent())
                     .build()
             );
         }
         if (entity.getAssignmentSettings() != null) {
             resp.setAssignmentSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsResponse.builder()
                     .autoAssign(entity.getAssignmentSettings().getAutoAssign())
                     .assignmentType(entity.getAssignmentSettings().getAssignmentType())
                     .workingHoursEnabled(entity.getAssignmentSettings().getWorkingHoursEnabled())
@@ -494,7 +494,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getNotificationSettings() != null) {
             resp.setNotificationSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsResponse.builder()
                     .emailEnabled(entity.getNotificationSettings().getEmailEnabled())
                     .emailEvents(entity.getNotificationSettings().getEmailEvents())
                     .emailTemplates(entity.getNotificationSettings().getEmailTemplates())
@@ -508,7 +508,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getCustomFieldSettings() != null) {
             resp.setCustomFieldSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsResponse.builder()
                     .content(entity.getCustomFieldSettings().getContent())
                     .build()
             );
@@ -516,7 +516,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         // 草稿版本映射
         if (entity.getDraftBasicSettings() != null) {
             resp.setDraftBasicSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketBasicSettingsResponse.builder()
                     .numberPrefix(entity.getDraftBasicSettings().getNumberPrefix())
                     .numberLength(entity.getDraftBasicSettings().getNumberLength())
                     .defaultPriority(entity.getDraftBasicSettings().getDefaultPriority())
@@ -528,21 +528,21 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getDraftStatusFlowSettings() != null) {
             resp.setDraftStatusFlowSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketStatusFlowSettingsResponse.builder()
                     .content(entity.getDraftStatusFlowSettings().getContent())
                     .build()
             );
         }
         if (entity.getDraftPrioritySettings() != null) {
             resp.setDraftPrioritySettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketPrioritySettingsResponse.builder()
                     .content(entity.getDraftPrioritySettings().getContent())
                     .build()
             );
         }
         if (entity.getDraftAssignmentSettings() != null) {
             resp.setDraftAssignmentSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketAssignmentSettingsResponse.builder()
                     .autoAssign(entity.getDraftAssignmentSettings().getAutoAssign())
                     .assignmentType(entity.getDraftAssignmentSettings().getAssignmentType())
                     .workingHoursEnabled(entity.getDraftAssignmentSettings().getWorkingHoursEnabled())
@@ -555,7 +555,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getDraftNotificationSettings() != null) {
             resp.setDraftNotificationSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketNotificationSettingsResponse.builder()
                     .emailEnabled(entity.getDraftNotificationSettings().getEmailEnabled())
                     .emailEvents(entity.getDraftNotificationSettings().getEmailEvents())
                     .emailTemplates(entity.getDraftNotificationSettings().getEmailTemplates())
@@ -569,7 +569,7 @@ public class TicketSettingsRestService extends BaseRestServiceWithExport<TicketS
         }
         if (entity.getDraftCustomFieldSettings() != null) {
             resp.setDraftCustomFieldSettings(
-                com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsRequest.builder()
+                com.bytedesk.ticket.ticket_settings.sub.dto.TicketCustomFieldSettingsResponse.builder()
                     .content(entity.getDraftCustomFieldSettings().getContent())
                     .build()
             );
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketAssignmentSettingsResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketAssignmentSettingsResponse.java
index 280064a6c2..2176581e9a 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketAssignmentSettingsResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketAssignmentSettingsResponse.java
@@ -1,6 +1,7 @@
 package com.bytedesk.ticket.ticket_settings.sub.dto;
 
 import java.io.Serializable;
+import java.util.List;
 
 import lombok.AllArgsConstructor;
 import lombok.Builder;
@@ -9,7 +10,7 @@ import lombok.NoArgsConstructor;
 import lombok.experimental.Accessors;
 
 /**
- * 工单指派设置响应 DTO。
+ * 工单指派设置响应 DTO（结构化 workingDays）。
  */
 @Data
 @Builder
@@ -23,6 +24,6 @@ public class TicketAssignmentSettingsResponse implements Serializable {
     private Boolean workingHoursEnabled;
     private String workingHoursStart;
     private String workingHoursEnd;
-    private String workingDays; // JSON array as string
+    private List<Integer> workingDays; // 1-7
     private Integer maxConcurrentTickets;
 }
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketCustomFieldSettingsResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketCustomFieldSettingsResponse.java
index 31ad307beb..96f9fe66b3 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketCustomFieldSettingsResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketCustomFieldSettingsResponse.java
@@ -1,5 +1,6 @@
 package com.bytedesk.ticket.ticket_settings.sub.dto;
 
+import com.bytedesk.ticket.ticket_settings.sub.model.CustomFieldSettingsData;
 import java.io.Serializable;
 
 import lombok.AllArgsConstructor;
@@ -9,7 +10,7 @@ import lombok.NoArgsConstructor;
 import lombok.experimental.Accessors;
 
 /**
- * 自定义字段设置响应 DTO。
+ * 自定义字段设置响应 DTO（结构化）。
  */
 @Data
 @Builder
@@ -18,5 +19,5 @@ import lombok.experimental.Accessors;
 @NoArgsConstructor
 public class TicketCustomFieldSettingsResponse implements Serializable {
     private static final long serialVersionUID = 1L;
-    private String content; // JSON blob
+    private CustomFieldSettingsData content;
 }
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketNotificationSettingsResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketNotificationSettingsResponse.java
index 6262e00a97..ebdaeb6d9d 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketNotificationSettingsResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketNotificationSettingsResponse.java
@@ -1,6 +1,8 @@
 package com.bytedesk.ticket.ticket_settings.sub.dto;
 
+import com.bytedesk.ticket.ticket_settings.sub.model.EmailTemplateDef;
 import java.io.Serializable;
+import java.util.List;
 
 import lombok.AllArgsConstructor;
 import lombok.Builder;
@@ -9,7 +11,7 @@ import lombok.NoArgsConstructor;
 import lombok.experimental.Accessors;
 
 /**
- * 通知设置响应 DTO。
+ * 通知设置响应 DTO（结构化）。
  */
 @Data
 @Builder
@@ -19,11 +21,11 @@ import lombok.experimental.Accessors;
 public class TicketNotificationSettingsResponse implements Serializable {
     private static final long serialVersionUID = 1L;
     private Boolean emailEnabled;
-    private String emailEvents;
-    private String emailTemplates;
+    private List<String> emailEvents;
+    private List<EmailTemplateDef> emailTemplates;
     private Boolean internalEnabled;
-    private String internalEvents;
+    private List<String> internalEvents;
     private Boolean webhookEnabled;
     private String webhookUrl;
-    private String webhookEvents;
+    private List<String> webhookEvents;
 }
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketPrioritySettingsResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketPrioritySettingsResponse.java
index 5fc07082d3..a45411114e 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketPrioritySettingsResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketPrioritySettingsResponse.java
@@ -1,5 +1,6 @@
 package com.bytedesk.ticket.ticket_settings.sub.dto;
 
+import com.bytedesk.ticket.ticket_settings.sub.model.PrioritySettingsData;
 import java.io.Serializable;
 
 import lombok.AllArgsConstructor;
@@ -9,7 +10,7 @@ import lombok.NoArgsConstructor;
 import lombok.experimental.Accessors;
 
 /**
- * 优先级设置响应 DTO。
+ * 优先级设置响应 DTO（结构化）。
  */
 @Data
 @Builder
@@ -18,5 +19,5 @@ import lombok.experimental.Accessors;
 @NoArgsConstructor
 public class TicketPrioritySettingsResponse implements Serializable {
     private static final long serialVersionUID = 1L;
-    private String content; // JSON blob
+    private PrioritySettingsData content;
 }
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketStatusFlowSettingsResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketStatusFlowSettingsResponse.java
index e2050136b4..210e9bc4ce 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketStatusFlowSettingsResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket_settings/sub/dto/TicketStatusFlowSettingsResponse.java
@@ -1,5 +1,6 @@
 package com.bytedesk.ticket.ticket_settings.sub.dto;
 
+import com.bytedesk.ticket.ticket_settings.sub.model.StatusFlowSettingsData;
 import java.io.Serializable;
 
 import lombok.AllArgsConstructor;
@@ -9,7 +10,7 @@ import lombok.NoArgsConstructor;
 import lombok.experimental.Accessors;
 
 /**
- * 状态流转设置响应 DTO。
+ * 状态流转设置响应 DTO（结构化）。
  */
 @Data
 @Builder
@@ -18,5 +19,5 @@ import lombok.experimental.Accessors;
 @NoArgsConstructor
 public class TicketStatusFlowSettingsResponse implements Serializable {
     private static final long serialVersionUID = 1L;
-    private String content; // JSON blob
+    private StatusFlowSettingsData content;
 }