diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketEntity.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketEntity.java
index 7a849a5c74..f6987032a5 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketEntity.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketEntity.java
@@ -2,7 +2,7 @@
  * @Author: jackning 270580156@qq.com
  * @Date: 2025-01-16 14:56:11
  * @LastEditors: jackning 270580156@qq.com
- * @LastEditTime: 2025-02-11 16:40:53
+ * @LastEditTime: 2025-02-12 13:03:03
  * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
  *   Please be aware of the BSL license restrictions before installing Bytedesk IM – 
  *  selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license. 
@@ -78,6 +78,12 @@ public class TicketEntity extends BaseEntity {
     // private CategoryEntity category;
     private String categoryUid;
 
+    // user, 使用UserProtobuf json格式化
+    // 关联service thread ThreadEntity的user字段，访客信息
+    @Builder.Default
+    @Column(name = "ticket_user")
+    private String user = BytedeskConsts.EMPTY_JSON_STRING;
+
     // 使用UserProtobuf json格式化
     // 一个工单一个工作组，一个工作组可以有多个工单
     // @ManyToOne(fetch = FetchType.LAZY)
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketResponse.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketResponse.java
index 9af5ca2950..a3da42d58c 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketResponse.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketResponse.java
@@ -2,7 +2,7 @@
  * @Author: jackning 270580156@qq.com
  * @Date: 2025-01-16 14:58:38
  * @LastEditors: jackning 270580156@qq.com
- * @LastEditTime: 2025-02-11 17:44:51
+ * @LastEditTime: 2025-02-12 13:04:41
  * @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
  *   Please be aware of the BSL license restrictions before installing Bytedesk IM – 
  *  selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license. 
@@ -47,6 +47,9 @@ public class TicketResponse extends BaseResponse {
     // private CategoryResponse category;
     private String categoryUid;
 
+    // 使用UserProtobuf json格式化
+    private UserProtobuf user;
+    
     // 使用UserProtobuf json格式化
     // private WorkgroupResponse workgroup;
     private UserProtobuf workgroup;
diff --git a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRestService.java b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRestService.java
index 469954b1e8..5733bc6fa7 100644
--- a/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRestService.java
+++ b/modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRestService.java
@@ -22,6 +22,7 @@ import java.time.LocalDateTime;
 
 import com.alibaba.fastjson2.JSON;
 import com.bytedesk.core.base.BaseRestService;
+import com.bytedesk.core.constant.BytedeskConsts;
 import com.bytedesk.core.rbac.auth.AuthService;
 import com.bytedesk.core.rbac.user.UserEntity;
 import com.bytedesk.core.rbac.user.UserProtobuf;
@@ -152,27 +153,51 @@ public class TicketRestService extends BaseRestService<TicketEntity, TicketReque
             ticket.setType(TicketTypeEnum.AGENT.name());
             ticket.setStatus(TicketStatusEnum.ASSIGNED.name());
             // 
-            UserProtobuf userProtobuf = UserProtobuf.builder()
-                .nickname(assigneeOptional.get().getNickname())
-                .avatar(assigneeOptional.get().getAvatar())
-                .build();
-            userProtobuf.setUid(assigneeOptional.get().getUid());
-            userProtobuf.setType(UserTypeEnum.AGENT.name());
-            String userJson = JSON.toJSONString(userProtobuf);
+            String userJson = BytedeskConsts.EMPTY_JSON_STRING;
+            // 使用在线客服工单会话user info
+            if (StringUtils.hasText(request.getServiceThreadTopic())) {
+                String serviceThreadTopic = request.getServiceThreadTopic();
+                Optional<ThreadEntity> serviceThreadOptional = threadRestService.findFirstByTopic(serviceThreadTopic);
+                if (serviceThreadOptional.isPresent()) {
+                    userJson = serviceThreadOptional.get().getUser();
+                    ticket.setUser(userJson);
+                }
+            } else {
+                // 
+                UserProtobuf userProtobuf = UserProtobuf.builder()
+                    .nickname(assigneeOptional.get().getNickname())
+                    .avatar(assigneeOptional.get().getAvatar())
+                    .build();
+                userProtobuf.setUid(assigneeOptional.get().getUid());
+                userProtobuf.setType(UserTypeEnum.AGENT.name());
+                userJson = JSON.toJSONString(userProtobuf);
+            }
             // 创建工单会话
             ThreadEntity thread = createTicketThread(request, TicketTypeEnum.AGENT, userJson);
             ticket.setThreadTopic(thread.getTopic());
         } else {
             ticket.setType(TicketTypeEnum.WORKGROUP.name());
             ticket.setStatus(TicketStatusEnum.NEW.name());
+
+            String userJson = BytedeskConsts.EMPTY_JSON_STRING;
             // 
-            UserProtobuf userProtobuf = UserProtobuf.builder()
-                .nickname(workgroupOptional.get().getNickname())
+            if (StringUtils.hasText(request.getServiceThreadTopic())) {
+                String serviceThreadTopic = request.getServiceThreadTopic();
+                Optional<ThreadEntity> serviceThreadOptional = threadRestService.findFirstByTopic(serviceThreadTopic);
+                if (serviceThreadOptional.isPresent()) {
+                    userJson = serviceThreadOptional.get().getUser();
+                    ticket.setUser(userJson);
+                }
+            } else {
+                // 
+                UserProtobuf userProtobuf = UserProtobuf.builder()
+                    .nickname(workgroupOptional.get().getNickname())
                 .avatar(workgroupOptional.get().getAvatar())
                 .build();
-            userProtobuf.setUid(workgroupOptional.get().getUid());
-            userProtobuf.setType(UserTypeEnum.WORKGROUP.name());
-            String userJson = JSON.toJSONString(userProtobuf);
+                userProtobuf.setUid(workgroupOptional.get().getUid());
+                userProtobuf.setType(UserTypeEnum.WORKGROUP.name());
+                userJson = JSON.toJSONString(userProtobuf);
+            }
             // 创建工单会话 
             ThreadEntity thread = createTicketThread(request, TicketTypeEnum.WORKGROUP, userJson);
             ticket.setThreadTopic(thread.getTopic());