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update

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jack ning
2025-02-21 17:50:03 +08:00
parent 980f074cc7
commit df010247d8
2 changed files with 12 additions and 23 deletions
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31
modules/service/src/main/java/com/bytedesk/service/statistic/ServiceStatisticResponse.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2024-07-17 17:09:17
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-21 17:29:05
* @LastEditTime: 2025-02-21 17:32:33
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -23,6 +23,7 @@ import lombok.NoArgsConstructor;
@Data
@EqualsAndHashCode(callSuper = false)
@Builder
@AllArgsConstructor
@NoArgsConstructor
public class ServiceStatisticResponse extends BaseResponse {
@@ -47,64 +48,53 @@ public class ServiceStatisticResponse extends BaseResponse {
//////////////////////////////// 会话流转指标 /////////////////////////////////
// 总流入会话量
private Integer totalIncomingThreads;
// 已接入会话量
private Integer acceptedThreadCount;
// 放弃排队会话量
private Integer abandonedThreadCount;
// 转接会话量
private Integer transferredThreadCount;
// 邀请会话量(主动邀请)
private Integer invitedThreadCount;
// 超时转接会话量
private Integer timeoutTransferCount;
//////////////////////////////// 时间指标 /////////////////////////////////
// 平均等待时间(秒)
private Integer avgWaitingTime;
// 平均首次响应时间(秒)
private Integer avgFirstResponseTime;
// 平均会话时长(秒)
private Integer avgConversationTime;
// 最长响应时间(秒)
private Integer maxResponseTime;
// 最短响应时间(秒)
private Integer minResponseTime;
//////////////////////////////// 质量指标 /////////////////////////////////
// 接通率(%) = 已接入会话量/总流入会话量
private double acceptRate.0;
private double acceptRate;
// 放弃率(%) = 放弃排队会话量/总流入会话量
private double abandonRate.0;
private double abandonRate;
// 转接率(%) = 转接会话量/已接入会话量
private double transferRate.0;
private double transferRate;
// 满意度评价总数
@@ -116,11 +106,11 @@ public class ServiceStatisticResponse extends BaseResponse {
// 满意率(%) = 满意评价数/评价总数
private double satisfactionRate.0;
private double satisfactionRate;
// 参评率(%) = 评价总数/已接入会话量
private double ratingRate.0;
private double ratingRate;
//////////////////////////////// 消息指标 /////////////////////////////////
@@ -148,7 +138,7 @@ public class ServiceStatisticResponse extends BaseResponse {
// 机器人问题解决率(%)
private double robotSolveRate.0;
private double robotSolveRate;
//////////////////////////////// 工作量指标 /////////////////////////////////
@@ -184,7 +174,7 @@ public class ServiceStatisticResponse extends BaseResponse {
private Integer firstSolveCount; // 首次解决会话数
private double firstSolveRate.0; // 首次解决率
private double firstSolveRate; // 首次解决率
// 响应时间分布
@@ -205,8 +195,7 @@ public class ServiceStatisticResponse extends BaseResponse {
//////////////////////////////// 统计维度 /////////////////////////////////
// 统计类型: ORG/WORKGROUP/AGENT/ROBOT
private String type = ServiceStatisticTypeEnum.ORG.name();
private String type;
private String workgroupUid;
private String agentUid;

4
modules/service/src/main/java/com/bytedesk/service/statistic/ServiceStatisticRestController.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2024-07-17 17:08:55
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-21 17:19:17
* @LastEditTime: 2025-02-21 17:35:49
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -26,7 +26,7 @@ import com.bytedesk.core.utils.JsonResult;
import lombok.RequiredArgsConstructor;
@RestController
@RequestMapping("/api/v1/vip/statistic")
@RequestMapping("/api/v1/service/statistic")
@RequiredArgsConstructor
public class ServiceStatisticRestController extends BaseRestController<ServiceStatisticRequest> {