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update

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This commit is contained in:
jack ning
2025-02-03 09:05:02 +08:00
parent 8bd49b7c87
commit facf1f7f81
6 changed files with 38 additions and 7 deletions
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8
modules/ticket/src/main/java/com/bytedesk/ticket/listener/TicketEventListener.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-23 14:52:45
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-03 08:51:17
* @LastEditTime: 2025-02-03 08:57:17
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -26,6 +26,7 @@ import com.bytedesk.ticket.event.TicketCreateEvent;
import com.bytedesk.ticket.event.TicketUpdateEvent;
import com.bytedesk.ticket.ticket.TicketEntity;
import com.bytedesk.ticket.ticket.TicketRepository;
import com.bytedesk.ticket.ticket.TicketTypeEnum;
import lombok.RequiredArgsConstructor;
import lombok.extern.slf4j.Slf4j;
@@ -51,11 +52,12 @@ public class TicketEventListener {
// 启动流程时指定租户
ProcessInstance processInstance = runtimeService.createProcessInstanceBuilder()
.processDefinitionKey(TicketConsts.TICKET_PROCESS_KEY_AGENT)
.processDefinitionKey(ticket.getType().equals(TicketTypeEnum.AGENT.name())
? TicketConsts.TICKET_PROCESS_KEY_AGENT : TicketConsts.TICKET_PROCESS_KEY_GROUP)
.tenantId(ticket.getOrgUid())
.variables(variables)
.start();
// 设置工单的流程实例ID
ticket.setProcessInstanceId(processInstance.getId());
ticketRepository.save(ticket);

7
modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketEntity.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-16 14:56:11
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-03 08:49:43
* @LastEditTime: 2025-02-03 08:55:26
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -47,7 +47,7 @@ public class TicketEntity extends BaseEntity {
@Column(nullable = false)
private String title; // 工单标题(必填)
private String description; // 工单描述
private String description; // 工单描述(选填)
@Builder.Default
private String status = TicketStatusEnum.NEW.name(); // 状态(新建/处理中/已解决/已关闭)
@@ -55,6 +55,9 @@ public class TicketEntity extends BaseEntity {
@Builder.Default
private String priority = TicketPriorityEnum.LOW.name(); // 优先级(低/中/高/紧急)
@Builder.Default
private String type = TicketTypeEnum.AGENT.name(); // 类型(agent/group)
private String threadTopic; // 工单会话主题
private String categoryUid; // 分类

4
modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRequest.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-16 14:58:38
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-01-23 17:15:50
* @LastEditTime: 2025-02-03 08:57:50
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -32,6 +32,8 @@ public class TicketRequest extends BaseRequest {
private String status;
private String priority;
//
private String type;
//
private String threadTopic;
private String categoryUid;
//

4
modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketResponse.java
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@@ -2,7 +2,7 @@
* @Author: jackning 270580156@qq.com
* @Date: 2025-01-16 14:58:38
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-01-24 13:06:40
* @LastEditTime: 2025-02-03 08:57:58
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
@@ -34,6 +34,8 @@ public class TicketResponse extends BaseResponse {
private String status;
private String priority;
//
private String type;
//
private String threadTopic;
private String categoryUid;
//

3
modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketRestService.java
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@@ -99,6 +99,9 @@ public class TicketRestService extends BaseRestService<TicketEntity, TicketReque
Optional<AgentEntity> assigneeOptional = agentRestService.findByUid(request.getAssigneeUid());
if (assigneeOptional.isPresent()) {
ticket.setAssignee(assigneeOptional.get());
ticket.setType(TicketTypeEnum.AGENT.name());
} else {
ticket.setType(TicketTypeEnum.GROUP.name());
}
Optional<UserEntity> reporterOptional = userRestService.findByUid(request.getReporterUid());
if (reporterOptional.isPresent()) {

19
modules/ticket/src/main/java/com/bytedesk/ticket/ticket/TicketTypeEnum.java Normal file
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@@ -0,0 +1,19 @@
/*
* @Author: jackning 270580156@qq.com
* @Date: 2025-02-03 08:55:36
* @LastEditors: jackning 270580156@qq.com
* @LastEditTime: 2025-02-03 08:55:38
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
* Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE
* contact: 270580156@qq.com
*
* Copyright (c) 2025 by bytedesk.com, All Rights Reserved.
*/
package com.bytedesk.ticket.ticket;
public enum TicketTypeEnum {
AGENT,
GROUP
}