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padding-top--md padding-bottom--lg"><div class="row"><div class="col docItemCol_VOVn"><div class="docItemContainer_Djhp"><article><nav class="theme-doc-breadcrumbs breadcrumbsContainer_Z_bl" aria-label="Breadcrumbs"><ul class="breadcrumbs"><li class="breadcrumbs__item"><a aria-label="Home page" class="breadcrumbs__link" href="/docs/"><svg viewBox="0 0 24 24" class="breadcrumbHomeIcon_YNFT"><path d="M10 19v-5h4v5c0 .55.45 1 1 1h3c.55 0 1-.45 1-1v-7h1.7c.46 0 .68-.57.33-.87L12.67 3.6c-.38-.34-.96-.34-1.34 0l-8.36 7.53c-.34.3-.13.87.33.87H5v7c0 .55.45 1 1 1h3c.55 0 1-.45 1-1z" fill="currentColor"></path></svg></a></li><li class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link">Introduction</span></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_ITEo"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>Introduction</h1></header>
<p>ByteDesk is an open-source customer service system that supports:</p>
<ul>
<li>Web chat</li>
<li>Mobile chat</li>
<li>Desktop chat</li>
<li>WeChat Mini Program chat</li>
<li>Knowledge base</li>
<li>Ticket system</li>
<li>Queue management</li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="features">Features<a href="#features" class="hash-link" aria-label="Direct link to Features" title="Direct link to Features"></a></h2>
<ul>
<li>Real-time chat</li>
<li>File sharing</li>
<li>Image sharing</li>
<li>Voice messages</li>
<li>Video calls</li>
<li>Screen sharing</li>
<li>Chat history</li>
<li>Message search</li>
<li>Online/offline status</li>
<li>Read receipts</li>
<li>Typing indicators</li>
<li>Group chat</li>
<li>Custom themes</li>
<li>Multi-language support</li>
<li>Mobile responsive</li>
<li>Cross-platform</li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="architecture">Architecture<a href="#architecture" class="hash-link" aria-label="Direct link to Architecture" title="Direct link to Architecture"></a></h2>
<ul>
<li>Frontend: Vue 3 + TypeScript + Vite</li>
<li>Backend: Spring Boot 3 + JDK 17</li>
<li>Database: MySQL 8 / PostgreSQL 16</li>
<li>Cache: Redis Stack</li>
<li>Message Queue: Redis Pub/Sub</li>
<li>File Storage: MinIO</li>
<li>Search Engine: Elasticsearch</li>
<li>AI: ChatGLM / Zhipu AI</li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="deployment">Deployment<a href="#deployment" class="hash-link" aria-label="Direct link to Deployment" title="Direct link to Deployment"></a></h2>
<ul>
<li><a href="/docs/deploy/source">Source Code</a></li>
<li><a href="/docs/deploy/docker">Docker</a></li>
<li><a href="/docs/deploy/jar">JAR Package</a></li>
<li><a href="/docs/deploy/desktop">Desktop Client</a></li>
<li><a href="/docs/deploy/cluster">Cluster</a></li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="development">Development<a href="#development" class="hash-link" aria-label="Direct link to Development" title="Direct link to Development"></a></h2>
<ul>
<li><a href="/docs/develop/server/service/agent">Server API</a></li>
<li><a href="/docs/develop/visitor/platform/web">Client SDK</a></li>
<li><a href="/docs/develop/visitor/platform/android">Mobile SDK</a></li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="solutions">Solutions<a href="#solutions" class="hash-link" aria-label="Direct link to Solutions" title="Direct link to Solutions"></a></h2>
<ul>
<li><a href="/docs/solution/im">Customer Service</a></li>
<li><a href="/docs/solution/teamim">Team Chat</a></li>
<li><a href="/docs/solution/edu">Education</a></li>
<li><a href="/docs/solution/hospital">Healthcare</a></li>
<li><a href="/docs/solution/shop">E-commerce</a></li>
<li><a href="/docs/solution/kbase">Knowledge Base</a></li>
<li><a href="/docs/solution/helpcenter">Help Center</a></li>
<li><a href="/docs/solution/ticket">Ticket System</a></li>
<li><a href="/docs/solution/queue-number">Queue Management</a></li>
</ul>
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="support">Support<a href="#support" class="hash-link" aria-label="Direct link to Support" title="Direct link to Support"></a></h2>
<ul>
<li><a href="https://github.com/bytedesk/bytedesk/issues" target="_blank" rel="noopener noreferrer">GitHub Issues</a></li>
<li><a href="mailto:support@bytedesk.com" target="_blank" rel="noopener noreferrer">Email Support</a></li>
<li><a href="https://www.bytedesk.com/support" target="_blank" rel="noopener noreferrer">Commercial Support</a></li>
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