mirror of
https://gitee.com/270580156/weiyu.git
synced 2026-05-16 20:27:50 +00:00
143 lines
6.9 KiB
Markdown
143 lines
6.9 KiB
Markdown
<!--
|
||
* @Author: jackning 270580156@qq.com
|
||
* @Date: 2024-06-05 09:43:27
|
||
* @LastEditors: jackning 270580156@qq.com
|
||
* @LastEditTime: 2024-12-23 17:03:04
|
||
* @Description: bytedesk.com https://github.com/Bytedesk/bytedesk
|
||
* Please be aware of the BSL license restrictions before installing Bytedesk IM –
|
||
* selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license.
|
||
* 仅支持企业内部员工自用，严禁私自用于销售、二次销售或者部署SaaS方式销售
|
||
* Business Source License 1.1: https://github.com/Bytedesk/bytedesk/blob/main/LICENSE
|
||
* contact: 270580156@qq.com
|
||
* 联系：270580156@qq.com
|
||
* Copyright (c) 2024 by bytedesk.com, All Rights Reserved.
|
||
-->
|
||
# Bytedesk
|
||
|
||
Enterprise IM Solution with AI powered live-chat, email support, Omnichannel customer service，alternative to slack + zendesk/intercom
|
||
<!-- Chat as a Service -->
|
||
|
||
## Language
|
||
|
||
- [English](./README.md)
|
||
- [中文](./README.zh.md)
|
||
|
||
## Introduction
|
||
|
||
### Team IM
|
||
|
||
- Multi-level organizational structure
|
||
- Role management
|
||
- Permission management
|
||
- Chat record management
|
||
- Group chat
|
||
|
||
### AI Chat
|
||
|
||
- Chat with LLM
|
||
- Chat with Knowledge base(RAG)
|
||
|
||
### Customer Service
|
||
|
||
- Support multiple channels
|
||
- multiple routing strategies, and detailed assessment indicators
|
||
- Seating workbench
|
||
- Work order system
|
||
- Seat management
|
||
- Data dashboard
|
||
- manual knowledge base
|
||
- Skill group management
|
||
- Real-time monitoring
|
||
- Announcements
|
||
- sensitive words
|
||
- CRM
|
||
- Report function,
|
||
- Provide customers with integrated customer service workbench services
|
||
|
||
## Getting Started
|
||
|
||
- [Register](https://www.weiyuai.cn/admin/)
|
||
- [Source Deploy](https://www.weiyuai.cn/docs/zh-CN/docs/deploy/source)
|
||
- [Docker Deploy](https://www.weiyuai.cn/docs/zh-CN/docs/deploy/docker)
|
||
- [Jar Deploy](https://www.weiyuai.cn/docs/zh-CN/docs/deploy/jar)
|
||
- [Docs](https://www.weiyuai.cn/docs/)
|
||
|
||
<!-- ## Preview
|
||
|
||
### Admin
|
||
|
||
| team | service | ai |
|
||
| :----------: | :----------: | :----------: |
|
||
| <img src="./images/admin/team.png" width="250"> | <img src="./images/admin/service.png" width="250"> | <img src="./images/admin/ai.png" width="250"> |
|
||
|
||
## [Desktop](https://github.com/Bytedesk/bytedesk-desktop)
|
||
|
||
| login | chat | contact | setting |
|
||
| :----------: | :----------: | :----------: | :----------: |
|
||
| <img src="./images/pc/login2.png" width="100"><img src="./images/pc/switch.png" width="100"> | <img src="./images/pc/chat.png" width="250"> | <img src="./images/pc/contact.png" width="250"> | <img src="./images/pc/setting.png" width="250"> |
|
||
|
||
| chat-ai | chat-cs | chat-userinfo |
|
||
| :----------: | :----------: | :----------: |
|
||
| <img src="./images/pc/chat-ai.png" width="250">| <img src="./images/pc/chat-cs.png" width="250"> | <img src="./images/pc/chat-userinfo.png" width="250"> | -->
|
||
|
||
<!-- ## [Mobile](https://github.com/Bytedesk/bytedesk-mobile)
|
||
|
||
- [github](https://github.com/Bytedesk/bytedesk-mobile) -->
|
||
|
||
<!-- ## [Web Chat](https://github.com/bytedesk/bytedesk-react)
|
||
|
||
- [github](https://github.com/Bytedesk/bytedesk-react) -->
|
||
|
||
<!-- | custom button color | custom button left | custom button margin | custom iframe margin |
|
||
| :----------: | :----------: | :----------: | :----------: |
|
||
| <img src="./images/visitor-web/button-color.png" width="250"> | <img src="./images/visitor-web/button-left.png" width="250"> | <img src="./images/visitor-web/button-margin.png" width="250"> | <img src="./images/visitor-web/iframe-margin.png" width="250"> |
|
||
|
||
| custom iframe width | chat full window | chat iframe window | chat embed window |
|
||
| :----------: | :----------: | :----------: | :----------: |
|
||
| <img src="./images/visitor-web/iframe-width.png" width="250"> | <img src="./images/visitor-web/chat-full.png" width="250"> | <img src="./images/visitor-web/chat-iframe.png" width="250"> | <img src="./images/visitor-web/chat-embed.png" width="250"> | -->
|
||
|
||
## Chat SDK
|
||
|
||
| Project | Description | Forks | Stars |
|
||
|-------------|-----------------------|----------------|-------------------|
|
||
| [iOS-swift](https://github.com/bytedesk/bytedesk-swift) | iOS swift |  |  |
|
||
| [Android](https://github.com/bytedesk/bytedesk-android) | Android |  |  |
|
||
| [Flutter](https://github.com/bytedesk/bytedesk-flutter) | Flutter | |  |
|
||
| [React](https://github.com/bytedesk/bytedesk-react) | React |  |  |
|
||
| [UniApp](https://github.com/bytedesk/bytedesk-uniapp) | Uniapp |  |  |
|
||
| [Vue/jQuery](https://github.com/bytedesk/bytedesk-web) | Vue/jQuery |  |  |
|
||
|
||
## Download Client
|
||
|
||
- [Windows](https://www.weiyuai.cn/download.html)
|
||
- [Mac](https://www.weiyuai.cn/download.html)
|
||
- [Linux](https://www.weiyuai.cn/download.html)
|
||
- [Android](https://www.weiyuai.cn/download.html)
|
||
- [IOS](https://www.weiyuai.cn/download.html)
|
||
|
||
<!-- ## Dev Stack -->
|
||
<!-- - [sofaboot](https://github.com/sofastack/sofa-boot/blob/master/README_ZH.md) for im server -->
|
||
<!-- - [springboot-3.x for im server](https://github.com/Bytedesk/bytedesk) -->
|
||
<!-- - [python for ai](https://github.com/Bytedesk/bytedesk-ai) -->
|
||
<!-- - [react for web](https://github.com/Bytedesk/bytedesk-react) -->
|
||
<!-- - [flutter for ios&android](https://github.com/Bytedesk/bytedesk-mobile) -->
|
||
<!-- - [electron for windows&mac&linux](https://github.com/Bytedesk/bytedesk-desktop) -->
|
||
|
||
## Contact
|
||
|
||
- [Email](mailto:270580156@qq.com)
|
||
- [Wechat](./images/wechat.png)
|
||
<!-- - 微语技术支持群：
|
||
- <img src="./images/wechat_group.jpg" width="200">
|
||
- 如群二维码过期，请添加微信，备注: 微语
|
||
- <img src="./images/wechat.png" width="100">
|
||
- 服务号
|
||
- <img src="./images/wechat_mp.jpg" width="100">
|
||
- 订阅号
|
||
- <img src="./images/wechatai_mp.jpg" width="100"> -->
|
||
|
||
<!-- ## License -->
|
||
<!-- - support business usage -->
|
||
<!-- - must not remove trademark && logo info -->
|
||
<!-- - selling, reselling, or hosting Bytedesk IM as a service is a breach of the terms and automatically terminates your rights under the license. -->
|
||
<!-- - 仅支持企业内部员工自用，销售、二次销售或者部署SaaS方式销售需要获得授权，请勿用于非法用途。 --> |