Bytedesk - Chat as a Service

Enterprise IM with AI powered LiveChat, Email support, Omnichannel customer service，alternative to zendesk/intercom

Language

• English
• 中文

Introduction

Team IM

• Multi-level organizational structure
• Role management
• Permission management
• Chat record management
• Group chat

AI Chat

• Chat with LLM
• Chat with Knowledge base(RAG)

Customer Service

• Support multiple channels
• multiple routing strategies, and detailed assessment indicators
• Seating workbench
• Work order system
• Seat management
• Data dashboard
• manual knowledge base
• Skill group management
• Real-time monitoring
• Announcements
• sensitive words
• CRM
• Report function,
• Provide customers with integrated customer service workbench services

Docker

# 1. create network
docker network create bytedesk-network

# 2. start mysql
docker run -d \
  --name mysql-bytedesk \
  --network bytedesk-network \
  -e MYSQL_DATABASE=bytedesk_im \
  -e MYSQL_ROOT_PASSWORD=r8FqfdbWUaN3 \
  -p 3306:3306 \
  -v mysql_data:/var/lib/mysql \
  mysql:latest

# 3. start Redis
docker run -d \
  --name redis-bytedesk \
  --network bytedesk-network \
  -p 6379:6379 \
  -v redis_data:/data \
  redis/redis-stack-server:latest \
  /bin/sh -c "redis-server --requirepass qfRxz3tVT8Nh"

# 4. start Bytedesk
docker run -d \
  --name bytedesk \
  --network bytedesk-network \
  -p 9003:9003 \
  -p 9885:9885 \
  -v upload_data:/app/uploads \
  -e SPRING_DATASOURCE_URL=jdbc:mysql://mysql-bytedesk:3306/bytedesk_im \
  -e SPRING_DATASOURCE_USERNAME=root \
  -e SPRING_DATASOURCE_PASSWORD=r8FqfdbWUaN3 \
  -e SPRING_DATA_REDIS_HOST=redis-bytedesk \
  -e SPRING_DATA_REDIS_PASSWORD=qfRxz3tVT8Nh \
  registry.cn-hangzhou.aliyuncs.com/bytedesk/bytedesk:latest

# stop and remove
# docker stop bytedesk redis-bytedesk mysql-bytedesk
# docker rm bytedesk redis-bytedesk mysql-bytedesk
# docker network rm bytedesk-network

Getting Started

• Register
• Source Deploy
• Docker Deploy
• Jar Deploy
• Docs

Chat SDK

Project	Description	Forks	Stars
iOS-swift	iOS swift
Android	Android
Flutter	Flutter
UniApp	Uniapp
Web	Web

Client

• Download