mirror of
https://gitee.com/270580156/weiyu.git
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2526 lines
87 KiB
JavaScript
2526 lines
87 KiB
JavaScript
/**
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* bytedesk.com
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*/
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/**
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* @apiDefine User 用户
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*
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* 用户相关接口
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*/
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/**
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* @apiDefine Group 群组
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*
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* 群组相关接口
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*/
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/**
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* @apiDefine SubDomainClientParam
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* @apiParam {String} subDomain 企业号，测试可填写 'vip'，上线请填写真实企业号
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* @apiParam {String} client 固定写死为 'web'
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*/
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/**
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* @apiDefine UserResultSuccess
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* @apiSuccess {String} uid 用户唯一uid.
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* @apiSuccess {String} username 用户名.
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* @apiSuccess {String} nickname 昵称.
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*/
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/**
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* @apiDefine ResponseResultSuccess
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* @apiSuccess {String} message 返回提示
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* @apiSuccess {Number} status_code 状态码
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* @apiSuccess {String} data 返回内容
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*/
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/**
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* @apiDefine Social 社交
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*
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* 社交关系相关接口
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*/
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var bd_kfe_httpapi = {
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/**
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* @api {get} /visitor/api/username 生成默认访客账号
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* @apiName requestUsername
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* @apiGroup User
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* @apiVersion 1.4.7
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* @apiPermission none
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*
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* @apiUse SubDomainClientParam
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*
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* @apiDescription 1. 首先判断是否已经注册过；
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* 2. 如果已经注册过，则直接调用登录接口；
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* 3. 如果没有注册过，则从服务器请求用户名；
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* 4. FIXME: 暂未考虑浏览器不支持localStorage的情况
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*
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* @apiUse UserResultSuccess
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*/
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requestUsername: function () {
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//
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$.ajax({
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url: bd_kfe_data.HTTP_HOST + "/visitor/api/username",
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contentType: "application/json; charset=utf-8",
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type: "get",
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data: {
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subDomain: bd_kfe_data.subDomain,
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client: bd_kfe_data.client
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},
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success: function (response) {
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// 登录
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bd_kfe_data.uid = response.data.uid;
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bd_kfe_data.username = response.data.username;
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bd_kfe_data.password = response.data.username;
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bd_kfe_data.nickname = response.data.nickname;
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// TODO: 判断浏览器是否支持localStorage, 如果不支持则使用cookie
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// 本地存储
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localStorage.bd_kfe_uid = bd_kfe_data.uid;
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localStorage.bd_kfe_username = bd_kfe_data.username;
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// localStorage.bd_kfe_password = bd_kfe_data.password;
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localStorage.bd_kfe_nickname = bd_kfe_data.nickname;
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// 登录
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bd_kfe_httpapi.login();
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},
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error: function (error) {
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//Do Something to handle error
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bd_kfe_utils.printLog(error);
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}
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});
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// }
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},
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/**
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* @api {post} /visitor/api/register/user 自定义用户名生成访客账号
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* @apiName registerUser
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* @apiGroup User
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* @apiVersion 1.4.7
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* @apiPermission none
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*
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* @apiParam {String} username 用户名
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* @apiParam {String} nickname 昵称
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* @apiParam {String} password 密码
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* @apiUse SubDomainClientParam
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*
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* @apiDescription 开发者在需要跟自己业务系统账号对接的情况下，
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* 可以通过自定义用户名生成访客账号
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*
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* @apiUse UserResultSuccess
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*/
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registerUser: function () {
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//
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// var selfuser = bd_kfe_utils.getUrlParam("selfuser");
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// if (selfuser !== "1") {
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// // 非自定义用户名，直接返回。只有为1的时候，继续
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// return
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// }
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//
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var username = bd_kfe_utils.getUrlParam("username");
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var nickname = bd_kfe_utils.getUrlParam("nickname") == null
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? username : bd_kfe_utils.getUrlParam("nickname");
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var avatar = bd_kfe_utils.getUrlParam("avatar") === null
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? "" : bd_kfe_utils.getUrlParam("avatar");
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// bd_kfe_utils.printLog("username self:" + username + nickname + avatar);
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//
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var password = username; // 用户名作为默认密码
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$.ajax({
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url: bd_kfe_data.HTTP_HOST + "/visitor/api/register/user",
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contentType: "application/json; charset=utf-8",
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dataType: "json",
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type: "post",
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data: JSON.stringify({
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username: username,
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nickname: nickname,
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password: password,
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avatar: avatar,
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subDomain: bd_kfe_data.subDomain,
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client: bd_kfe_data.client
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}),
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success: function (response) {
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bd_kfe_utils.printLog("registerUser success: " + JSON.stringify(response));
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//
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if (response.status_code === 200) {
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// 登录
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bd_kfe_data.uid = response.data.uid;
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bd_kfe_data.username = response.data.username;
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bd_kfe_data.password = password;
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bd_kfe_data.nickname = response.data.nickname;
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bd_kfe_data.avatar = response.data.avatar
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// 本地存储
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localStorage.bd_kfe_uid = bd_kfe_data.uid;
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localStorage.bd_kfe_username = bd_kfe_data.username;
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// localStorage.bd_kfe_password = bd_kfe_data.password;
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localStorage.bd_kfe_nickname = bd_kfe_data.nickname;
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} else {
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// 账号已经存在
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bd_kfe_data.uid = response.data
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bd_kfe_data.username = username + '@' + bd_kfe_data.subDomain;
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bd_kfe_data.password = password;
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bd_kfe_data.nickname = nickname;
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bd_kfe_data.avatar = avatar
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// 本地存储
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localStorage.bd_kfe_uid = bd_kfe_data.uid;
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localStorage.bd_kfe_username = bd_kfe_data.username;
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// localStorage.bd_kfe_password = bd_kfe_data.password;
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localStorage.bd_kfe_nickname = bd_kfe_data.nickname;
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}
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// 登录
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bd_kfe_httpapi.login();
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},
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error: function (error) {
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//Do Something to handle error
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bd_kfe_utils.printLog(error);
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}
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});
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},
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/**
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* @api {post} /oauth/token 登录
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* @apiName login
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* @apiGroup User
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* @apiVersion 1.4.7
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* @apiPermission none
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*
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* @apiHeader {String} Authorization 值固定写死为: 'Basic Y2xpZW50OnNlY3JldA=='
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*
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* @apiParam {String} username 用户名
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* @apiParam {String} password 密码
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*
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* @apiDescription 登录
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*
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* @apiSuccess {String} access_token 访问令牌
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* @apiSuccess {Number} expires_in 过期时间
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* @apiSuccess {String} jti
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* @apiSuccess {String} refresh_token 刷新令牌
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* @apiSuccess {String} scope 固定值：'all'
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* @apiSuccess {String} token_type 固定值：'bearer'
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*/
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login: function () {
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//
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$.ajax({
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url: bd_kfe_data.HTTP_HOST + "/visitor/token", //"/oauth/token",
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type: "post",
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data: {
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"username": bd_kfe_data.username,
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"password": bd_kfe_data.password,
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"grant_type": "password",
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"scope": "all"
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},
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beforeSend: function (xhr) {
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xhr.setRequestHeader('Authorization', 'Basic Y2xpZW50OnNlY3JldA==');
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},
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success: function (response) {
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bd_kfe_utils.printLog("login success: " + JSON.stringify(response));
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// 本地存储
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bd_kfe_data.passport.token = response;
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localStorage.bd_kfe_access_token = response.access_token
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// 建立长连接
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// 放在此处容易一起bug：Uncaught Error: InvalidStateError: The connection has not been established yet
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// 要在请求会话成功之后，才能够建议长链接，长链接成功之后，再subscribeTopic
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// bd_kfe_stompapi.byteDeskConnect();
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// TODO: 判断是否处于会话状态，如果没有，则请求会话
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if (bd_kfe_data.thread.id === 0) {
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bd_kfe_httpapi.requestThread();
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}
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// 请求指纹
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// bd_kfe_httpapi.fingerPrint2();
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// bd_kfe_httpapi.getTopAnswers();
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// 加载未读数目
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// bd_kfe_httpapi.getUnreadCount(bd_kfe_data.uni_wid);
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// 拉取快捷按钮
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// bd_kfe_httpapi.getQuickButtons()
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// 防止长连接断开，则定时刷新聊天记录
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// TODO: 智能调节时长，如果长时间没有未读消息，则拉取时间间隔逐渐加长
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// setInterval(function () {
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// bd_kfe_httpapi.loadMessagesUnread()
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// }, 5000);
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},
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error: function (error) {
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//Do Something to handle error
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bd_kfe_utils.printLog(error);
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}
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});
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},
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// 为减轻/oauth/token接口压力，调用此接口判断token是否过期，如果能正常访问，则未过期，不需要重新调用/oauth/token
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isTokenValid: function() {
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$.ajax({
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url: bd_kfe_data.HTTP_HOST +
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"/api/user/token/valide",
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contentType: "application/json; charset=utf-8",
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type: "get",
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data: {
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client: bd_kfe_data.client
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},
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beforeSend: function (xhr) {
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xhr.setRequestHeader('Authorization', 'Bearer ' + localStorage.bd_kfe_access_token);
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},
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success: function (response) {
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console.log('isTokenValid success:', response);
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},
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error: function (error) {
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console.log('isTokenValid error:', error);
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// token过期
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app.login()
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}
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});
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},
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/**
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* 获取设备指纹
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*/
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fingerPrint2: function () {
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// #获取全部
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var deviceInfo = DeviceInfo.getDeviceInfo({ domain: '' })
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// bd_kfe_utils.printLog('fingerprint2:' + JSON.stringify(deviceInfo));
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// var url = bd_kfe_data.websiteUrl //window.location.href;
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// url = url.endsWith("#") ? url.substring(0, url.length - 1) : url;
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// console.log('fingerPrint2 url:', bd_kfe_data.websiteUrl, bd_kfe_data.refererUrl)
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//
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$.ajax({
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url: bd_kfe_data.HTTP_HOST + "/api/fingerprint2/browser",
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contentType: "application/json; charset=utf-8",
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dataType: "json",
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type: "post",
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data: JSON.stringify({
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browserInfo: encodeURI(deviceInfo.browserInfo),
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deviceType: encodeURI(deviceInfo.deviceType),
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fingerprint: encodeURI(deviceInfo.fingerprint),
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language: encodeURI(deviceInfo.language),
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os: encodeURI(deviceInfo.os),
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osVersion: encodeURI(deviceInfo.osVersion),
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referrer: encodeURI(bd_kfe_data.refererUrl),
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url: encodeURI(bd_kfe_data.websiteUrl),
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client: bd_kfe_data.client
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}),
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beforeSend: function (xhr) {
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xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
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},
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success: function (response) {
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// bd_kfe_utils.printLog("fingerprint2: " + JSON.stringify(response));
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},
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error: function (error) {
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bd_kfe_utils.printLog(error);
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}
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});
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},
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/**
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* 通知服务器，访客浏览网页中
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* 修改为POST请求方式
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*/
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browse: function () {
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//
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if (!bd_kfe_data.thread.tid || bd_kfe_data.thread.tid.trim().length == 0) {
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bd_kfe_utils.printLog("thread tid is null");
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return
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}
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//
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var url = bd_kfe_data.websiteUrl //window.location.href;
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url = url.endsWith("#") ? url.substring(0, url.length - 1) : url;
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//
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// console.log('browse tid:', bd_kfe_data.thread.tid)
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// console.log('browse url: ', url);
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// console.log('browse preUrl: ', bd_kfe_data.refererUrl);
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// console.log('browse title:', bd_kfe_data.websiteTitle)
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//
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if (bd_kfe_data.websiteTitle && bd_kfe_data.websiteTitle.length > 6) {
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bd_kfe_data.websiteTitle = bd_kfe_data.websiteTitle.substring(0, 6)
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}
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// console.log('browse title2:', bd_kfe_data.websiteTitle)
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//
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$.ajax({
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url: bd_kfe_data.HTTP_HOST +
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"/api/thread/set/url",
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contentType: "application/json; charset=utf-8",
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dataType: "json",
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type: "post",
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data: JSON.stringify({
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tid: bd_kfe_data.thread.tid,
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preUrl: encodeURI(bd_kfe_data.refererUrl),
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url: encodeURI(url),
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title: encodeURI(bd_kfe_data.websiteTitle)
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}),
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beforeSend: function (xhr) {
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xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
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},
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success: function (response) {
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// console.log('response: ', response)
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bd_kfe_utils.printLog("browse:" + JSON.stringify(response.data));
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},
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error: function (error) {
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bd_kfe_utils.printLog(error);
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}
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});
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// var keywords = document.getElementsByName("keywords")[0].content;
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// var description = document.getElementsByName("description")[0].content;
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// $.ajax({
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// url: bd_kfe_data.HTTP_HOST +
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// "/api/browse/notify",
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// contentType: "application/json; charset=utf-8",
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// dataType: "json",
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// type: "post",
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// data: JSON.stringify({
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// adminUid: bd_kfe_data.adminUid,
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// client: bd_kfe_data.client,
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// sessionId: bd_kfe_data.sessionId,
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// referrer: encodeURI(bd_kfe_data.refererUrl),
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// url: encodeURI(url),
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// title: encodeURI(bd_kfe_data.websiteTitle)
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// }),
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// beforeSend: function (xhr) {
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// xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
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// },
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// success: function (response) {
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// // bd_kfe_utils.printLog("browse:" + JSON.stringify(response.data));
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// },
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// error: function (error) {
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// bd_kfe_utils.printLog(error);
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// }
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// });
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},
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acceptInviteBrowse: function () {
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//
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$.ajax({
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url: bd_kfe_data.HTTP_HOST +
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"/api/browse/invite/accept",
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contentType: "application/json; charset=utf-8",
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dataType: "json",
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type: "post",
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data: JSON.stringify({
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biid: bd_kfe_data.browseInviteBIid,
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||
client: bd_kfe_data.client
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}),
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||
beforeSend: function (xhr) {
|
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xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
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},
|
||
success: function (response) {
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bd_kfe_utils.printLog("browse invite accept:" + response.data);
|
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},
|
||
error: function (error) {
|
||
//Do Something to handle error
|
||
bd_kfe_utils.printLog(error);
|
||
}
|
||
});
|
||
},
|
||
rejectInviteBrowse: function () {
|
||
//
|
||
$.ajax({
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||
url: bd_kfe_data.HTTP_HOST +
|
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"/api/browse/invite/reject",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
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type: "post",
|
||
data: JSON.stringify({
|
||
biid: bd_kfe_data.browseInviteBIid,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("browse invite reject:" + response.data);
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/thread/request 请求会话
|
||
* @apiName requestThread
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 请求会话
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
requestThread: function (isManual = false) {
|
||
// bd_kfe_utils.printLog('start request thread');
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
if (bd_kfe_data.type === 'workGroup') {
|
||
bd_kfe_httpapi.getWorkGroupStatus(bd_kfe_data.workGroupWid)
|
||
//
|
||
bd_kfe_httpapi.getPrechatSettings()
|
||
} else {
|
||
bd_kfe_httpapi.getUserStatus(bd_kfe_data.agentUid)
|
||
}
|
||
//
|
||
bd_kfe_stompapi.byteDeskConnect()
|
||
return
|
||
}
|
||
if (isManual) {
|
||
// 手动点击 ‘联系客服’，显示loading状态
|
||
$("#bytedesk_loading").show()
|
||
}
|
||
// 优先显示机器人分类
|
||
if (bd_kfe_data.v2robot === "1") {
|
||
bd_kfe_httpapi.requestWorkGroupThreadV2()
|
||
return
|
||
}
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/thread/request",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wId: bd_kfe_data.workGroupWid,
|
||
type: bd_kfe_data.type,
|
||
aId: bd_kfe_data.agentUid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
// bd_kfe_utils.printLog("message:" + response);
|
||
bd_kfe_httpapi.dealWithThread(response, isManual);
|
||
// 请求指纹
|
||
// bd_kfe_httpapi.fingerPrint2();
|
||
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
// token过期
|
||
bd_kfe_httpapi.login();
|
||
}
|
||
});
|
||
// 请求指纹
|
||
// bd_kfe_httpapi.fingerPrint2();
|
||
},
|
||
requestWorkGroupThreadV2: function () {
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/v2/thread/workGroup",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wId: bd_kfe_data.workGroupWid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + localStorage.bd_kfe_access_token);
|
||
},
|
||
success: function (response) {
|
||
// console.log('message:', response);
|
||
// app.$indicator.close();
|
||
bd_kfe_httpapi.dealWithThread(response, false)
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
// token过期
|
||
bd_kfe_httpapi.login();
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/thread/request/agent 请求人工客服
|
||
* @apiName requestAgent
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 请求人工客服，不管此工作组是否设置为默认机器人，只要有人工客服在线，则可以直接对接人工
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
requestAgent: function () {
|
||
// bd_kfe_utils.printLog('start request agent thread');
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/thread/request/agent",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wId: bd_kfe_data.workGroupWid,
|
||
type: bd_kfe_data.type,
|
||
// aId: bd_kfe_data.agentUid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("message:" + JSON.stringify(response));
|
||
//
|
||
$("#bytedesk_loading").hide()
|
||
var message = response.data;
|
||
if (response.status_code === 200) {
|
||
//
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 3. 加载聊天记录
|
||
// bd_kfe_httpapi.loadHistoryMessages();
|
||
bd_kfe_httpapi.showLoadHistoryMessage();
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description;
|
||
//
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = message.user.avatar;
|
||
bd_kfe_data.agentNickname = message.user.nickname;
|
||
bd_kfe_data.agentDescription = message.user.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription);
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
// 隐藏请求人工按钮
|
||
bd_kfe_utils.toggleRequestAgentTip(false);
|
||
} else if (response.status_code === 201) {
|
||
// message.content = "继续之前会话";
|
||
// bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 3. 加载聊天记录
|
||
// bd_kfe_httpapi.loadHistoryMessages();
|
||
bd_kfe_httpapi.showLoadHistoryMessage();
|
||
// 4. 头像、标题、描述
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description;
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = message.user.avatar;
|
||
bd_kfe_data.agentNickname = message.user.nickname;
|
||
bd_kfe_data.agentDescription = message.user.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription);
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
// 隐藏请求人工按钮
|
||
bd_kfe_utils.toggleRequestAgentTip(false);
|
||
} else if (response.status_code === 202) {
|
||
// 排队
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
} else if (response.status_code === 203) {
|
||
// 当前非工作时间，请自助查询或留言
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.workGroup.nickname;
|
||
}
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
if (message.sessionType === 'form') {
|
||
// 显示留言界面
|
||
bd_kfe_utils.switchLeaveMessage();
|
||
} else {
|
||
console.log('聊天页面留言')
|
||
}
|
||
// 隐藏请求人工按钮
|
||
bd_kfe_utils.toggleRequestAgentTip(false);
|
||
} else if (response.status_code === 204) {
|
||
// 当前无客服在线，请自助查询或留言
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.workGroup.avatar
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.workGroup.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.workGroup.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription)
|
||
//
|
||
if (message.sessionType === 'form') {
|
||
// 显示留言界面
|
||
bd_kfe_utils.switchLeaveMessage();
|
||
} else {
|
||
console.log('聊天页面留言')
|
||
}
|
||
} else if (response.status_code === 205) {
|
||
// 前置选择
|
||
bd_kfe_data.questionnaireItemItems = message.questionnaire.questionnaireItems[0].questionnaireItemItems;
|
||
// 插入业务路由，相当于咨询前提问问卷（选择 或 填写表单）
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
} else if (response.status_code === 206) {
|
||
// 返回机器人初始欢迎语 + 欢迎问题列表
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 2. 设置当前状态为机器人问答
|
||
bd_kfe_data.isRobot = true;
|
||
// 3. 设置左上角头像为机器人头像 和 昵称
|
||
bd_kfe_data.agentAvatar = message.user.avatar
|
||
bd_kfe_data.agentNickname = message.user.nickname
|
||
bd_kfe_data.agentDescription = message.user.description
|
||
//
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription);
|
||
} else if (response.status_code === -1) {
|
||
bd_kfe_httpapi.login();
|
||
} else if (response.status_code === -2) {
|
||
// sid 或 wid 错误
|
||
// alert("siteId或者工作组id错误");
|
||
} else if (response.status_code === -3) {
|
||
// alert("您已经被禁言");
|
||
}
|
||
bd_kfe_utils.scrollToBottom();
|
||
// 建立长连接
|
||
bd_kfe_stompapi.byteDeskConnect();
|
||
// 请求指纹
|
||
// bd_kfe_httpapi.fingerPrint2();
|
||
// 订阅会话消息，处理断开重连的情况
|
||
// 长链接成功之后，再subscribeTopic, 否则：InvalidStateError: The connection has not been established yet
|
||
// if (
|
||
// bd_kfe_data.thread.tid !== null &&
|
||
// bd_kfe_data.thread.tid !== undefined &&
|
||
// bd_kfe_data.thread.tid !== ""
|
||
// ) {
|
||
// bd_kfe_stompapi.subscribeTopic(bd_kfe_data.threadTopic());
|
||
// }
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
// token过期
|
||
bd_kfe_httpapi.login();
|
||
}
|
||
});
|
||
// // 请求指纹
|
||
// bd_kfe_httpapi.fingerPrint2();
|
||
},
|
||
/**
|
||
* 处理返回结果
|
||
* @param {*} response
|
||
*/
|
||
dealWithThread: function (response, isManual = false) {
|
||
// bd_kfe_utils.printLog("dealWithThread:" + JSON.stringify(response));
|
||
//
|
||
$("#bytedesk_loading").hide()
|
||
var message = response.data;
|
||
if (response.status_code === 200) {
|
||
//
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 3. 加载聊天记录
|
||
// bd_kfe_httpapi.loadHistoryMessages();
|
||
bd_kfe_httpapi.showLoadHistoryMessage();
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = message.user.avatar;
|
||
bd_kfe_data.agentNickname = message.user.nickname;
|
||
bd_kfe_data.agentDescription = message.user.description;
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription)
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
// 显示商品信息
|
||
bd_kfe_stompapi.appendCommodityInfo();
|
||
} else if (response.status_code === 201) {
|
||
// message.content = "继续之前会话";
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 3. 加载聊天记录
|
||
// bd_kfe_httpapi.loadHistoryMessages();
|
||
bd_kfe_httpapi.showLoadHistoryMessage();
|
||
// 4. 头像、标题、描述
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description;
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = message.user.avatar;
|
||
bd_kfe_data.agentNickname = message.user.nickname;
|
||
bd_kfe_data.agentDescription = message.user.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription);
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
// 显示商品信息
|
||
bd_kfe_stompapi.appendCommodityInfo();
|
||
} else if (response.status_code === 202) {
|
||
// 排队
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 防止会话超时自动关闭，重新标记本地打开会话
|
||
bd_kfe_data.isThreadClosed = false;
|
||
} else if (response.status_code === 203) {
|
||
// 当前非工作时间，请自助查询或留言
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.workGroup.avatar
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.workGroup.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.workGroup.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription)
|
||
// 设置当前为人工客服
|
||
bd_kfe_data.isRobot = false;
|
||
//
|
||
if (message.sessionType === 'form') {
|
||
// 显示留言界面
|
||
bd_kfe_utils.switchLeaveMessage();
|
||
} else {
|
||
console.log('聊天页面留言')
|
||
}
|
||
} else if (response.status_code === 204) {
|
||
// 当前无客服在线，请自助查询或留言
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 4. 设置窗口左上角标题
|
||
if (bd_kfe_data.thread.appointed) {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.agent.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.agent.avatar;
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.agent.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.agent.description
|
||
} else {
|
||
// bd_kfe_data.title = bd_kfe_data.thread.workGroup.nickname;
|
||
//
|
||
bd_kfe_data.agentAvatar = bd_kfe_data.thread.workGroup.avatar
|
||
bd_kfe_data.agentNickname = bd_kfe_data.thread.workGroup.nickname;
|
||
bd_kfe_data.agentDescription = bd_kfe_data.thread.workGroup.description
|
||
}
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription)
|
||
if (message.sessionType === 'form') {
|
||
// 显示留言界面
|
||
bd_kfe_utils.switchLeaveMessage();
|
||
} else {
|
||
console.log('聊天页面留言')
|
||
}
|
||
$("#bytedesk-leavemsg-tip").text(message.content);
|
||
} else if (response.status_code === 205) {
|
||
// 前置选择
|
||
bd_kfe_data.questionnaireItemItems = message.questionnaire.questionnaireItems[0].questionnaireItemItems;
|
||
// 插入业务路由，相当于咨询前提问问卷（选择 或 填写表单）
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
} else if (response.status_code === 206) {
|
||
// 返回机器人初始欢迎语 + 欢迎问题列表
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 1. 保存thread
|
||
bd_kfe_data.thread = message.thread;
|
||
// 2. 设置当前状态为机器人问答
|
||
bd_kfe_data.isRobot = true;
|
||
// 3. 设置左上角头像为机器人头像 和 昵称
|
||
bd_kfe_data.agentAvatar = message.user.avatar
|
||
bd_kfe_data.agentNickname = message.user.nickname
|
||
bd_kfe_data.agentDescription = message.user.description
|
||
//
|
||
$('#bytedesk_agent_avatar').attr('src', bd_kfe_data.agentAvatar);
|
||
$('#bytedesk_agent_nickname').text(bd_kfe_data.agentNickname);
|
||
$('#bytedesk_agent_description').text(bd_kfe_data.agentDescription);
|
||
// 显示人工按钮
|
||
bd_kfe_utils.toggleRequestAgentTip(true);
|
||
// 拉取转人工关键词
|
||
bd_kfe_httpapi.getTransferWords();
|
||
} else if (response.status_code === -1) {
|
||
bd_kfe_httpapi.login();
|
||
} else if (response.status_code === -2) {
|
||
// alert("siteId或者工作组id错误");
|
||
} else if (response.status_code === -3) {
|
||
// alert("您已经被禁言");
|
||
}
|
||
bd_kfe_utils.scrollToBottom();
|
||
// 手动点击请求会话的忽略掉
|
||
if (!isManual) {
|
||
// 获取聊天设置
|
||
if (message.thread != null && message.thread != undefined) {
|
||
bd_kfe_httpapi.dealWithWorkGroup(message.thread.workGroup)
|
||
}
|
||
// 拉取快捷按钮
|
||
bd_kfe_httpapi.getQuickButtons()
|
||
// 防止长连接断开，则定时刷新聊天记录
|
||
// TODO: 智能调节时长，如果长时间没有未读消息，则拉取时间间隔逐渐加长
|
||
setInterval(function () {
|
||
bd_kfe_httpapi.loadMessagesUnread()
|
||
}, 5000);
|
||
// 首次拉取一次未读消息
|
||
bd_kfe_httpapi.getMessagesUnread()
|
||
// 建立长连接
|
||
bd_kfe_stompapi.byteDeskConnect();
|
||
}
|
||
// 通知当前网址
|
||
bd_kfe_httpapi.browse()
|
||
// 订阅会话消息，处理断开重连的情况
|
||
// 长链接成功之后，再subscribeTopic, 否则：InvalidStateError: The connection has not been established yet
|
||
// if (
|
||
// bd_kfe_data.thread.tid !== null &&
|
||
// bd_kfe_data.thread.tid !== undefined &&
|
||
// bd_kfe_data.thread.tid !== ""
|
||
// ) {
|
||
// bd_kfe_stompapi.subscribeTopic(bd_kfe_data.threadTopic());
|
||
// }
|
||
},
|
||
/**
|
||
* @api {get} /api/rate/do 满意度评价
|
||
* @apiName rate
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} uId 管理员uid
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} tid 会话tid
|
||
* @apiParam {String} score 分数
|
||
* @apiParam {String} note 备注
|
||
* @apiParam {String} invite 是否邀请评价
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 满意度评价
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
rate: function () {
|
||
bd_kfe_data.rateContent = $("#suggestcontent").val();
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/rate/do",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
||
type: "post",
|
||
data: JSON.stringify({
|
||
tid: bd_kfe_data.thread.tid,
|
||
score: bd_kfe_data.rateScore,
|
||
note: bd_kfe_data.rateContent,
|
||
invite: bd_kfe_data.isInviteRate,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("rate: " + response.data);
|
||
bd_kfe_data.isRated = true;
|
||
//
|
||
if (response.status_code === 200) {
|
||
// alert("评价成功");
|
||
$("#bytedesk_main").show();
|
||
$("#bytedesk_rate").hide();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
alert(error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/thread/visitor/close 关闭当前窗口
|
||
* @apiName closeWebPage
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} tid 会话tid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 关闭当前窗口
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
closeWebPage: function () {
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/thread/visitor/close",
|
||
type: "post",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
||
data: JSON.stringify({
|
||
tid: bd_kfe_data.thread.tid,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("close thread: " + response.data);
|
||
// 关闭当前窗口
|
||
if (navigator.userAgent.indexOf("MSIE") > 0) {
|
||
if (navigator.userAgent.indexOf("MSIE 6.0") > 0) {
|
||
window.opener = null;
|
||
window.close();
|
||
} else {
|
||
window.open("", "_top");
|
||
window.top.close();
|
||
}
|
||
} else if (navigator.userAgent.indexOf("Firefox") > 0) {
|
||
window.location.href = "about:blank ";
|
||
window.opener = null;
|
||
window.open("", "_self", "");
|
||
window.close();
|
||
} else {
|
||
window.opener = null;
|
||
window.open("", "_self", "");
|
||
window.close();
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
alert(error);
|
||
}
|
||
});
|
||
},
|
||
// 显示加载更多历史消息
|
||
showLoadHistoryMessage() {
|
||
if (bd_kfe_data.history !== "1") {
|
||
return
|
||
}
|
||
$("#bytedesk_more").show();
|
||
},
|
||
/**
|
||
* @api {get} /api/messages/user 加载更多聊天记录
|
||
* @apiName loadHistoryMessages
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 加载更多聊天记录
|
||
* TODO: 访客端暂时不开放聊天记录
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
loadHistoryMessages: function (isPrepend = false) {
|
||
//
|
||
if (bd_kfe_data.history !== "1") {
|
||
return
|
||
}
|
||
//
|
||
var loadingText = "加载中..."
|
||
if (bd_kfe_data.lang === "en") {
|
||
loadingText = "Loading..."
|
||
}
|
||
$("#bytedesk_more").text(loadingText)
|
||
//
|
||
let uni_wid = bd_kfe_data.type === 'appointed' ? bd_kfe_data.agentUid : bd_kfe_data.workGroupWid;
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/messages/user/wid",
|
||
type: "get",
|
||
data: {
|
||
wid: uni_wid,
|
||
page: bd_kfe_data.page,
|
||
size: 20,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog('loadHistoryMessages: ' + JSON.stringify(response.data));
|
||
var loadingText = "加载更多消息"
|
||
if (bd_kfe_data.lang === "en") {
|
||
loadingText = "Loading More"
|
||
}
|
||
$("#bytedesk_more").text(loadingText)
|
||
//
|
||
if (response.status_code === 200) {
|
||
bd_kfe_data.page += 1;
|
||
// 是否还有更多历史记录
|
||
bd_kfe_data.hasMoreHistoryMessage = !response.data.last
|
||
if (bd_kfe_data.hasMoreHistoryMessage) {
|
||
$('#bytedesk_more').show()
|
||
} else {
|
||
$('#bytedesk_more').hide()
|
||
}
|
||
//
|
||
var length = response.data.content.length
|
||
for (var i = 0; i < length; i++) {
|
||
var message = response.data.content[i];
|
||
// if (message.type === 'notification_form_request' ||
|
||
// message.type === 'notification_form_result') {
|
||
// // 暂时忽略表单消息
|
||
// }
|
||
if (message.type === 'notification_thread_reentry') {
|
||
// 连续的 ‘继续会话’ 消息，只显示最后一条
|
||
if (i + 1 < length) {
|
||
var nextmsg = response.data.content[i + 1];
|
||
if (nextmsg.type === 'notification_thread_reentry') {
|
||
continue
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true);
|
||
}
|
||
}
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true);
|
||
}
|
||
}
|
||
// for (var i = length - 1; i >= 0 ; i--) {
|
||
// var message = response.data.content[i];
|
||
// if (message.type === 'notification_form_request' ||
|
||
// message.type === 'notification_form_result') {
|
||
// // TODO: 暂时忽略表单消息
|
||
// } else {
|
||
// bd_kfe_utils.pushToMessageArray(message, isPrepend);
|
||
// }
|
||
// }
|
||
// bd_kfe_utils.scrollToBottom();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
$('#bytedesk_more').hide()
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/answer/top 获取热门问题
|
||
* @apiName getTopAnswers
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} uid 工作组唯一wid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 获取热门问题
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
getTopAnswers: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1" || bd_kfe_data.column !== '2') {
|
||
return
|
||
}
|
||
if (bd_kfe_data.type === 'workGroup') {
|
||
// 如果是技能组，则请求技能组接口
|
||
bd_kfe_httpapi.getTopAnswersWorkGroup()
|
||
return
|
||
}
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/answer/top",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
uid: bd_kfe_data.adminUid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("fetch answers success:" + JSON.stringify(response.data));
|
||
//
|
||
if (response.status_code === 200) {
|
||
bd_kfe_data.answers = response.data;
|
||
bd_kfe_utils.pushAnswers(bd_kfe_data.answers.content);
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("fetch answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
// 根据技能组获取
|
||
getTopAnswersWorkGroup: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1" || bd_kfe_data.column !== '2') {
|
||
return
|
||
}
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/answer/top/workgroup",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("getTopAnswersWorkGroup success:" + JSON.stringify(response.data));
|
||
//
|
||
if (response.status_code === 200) {
|
||
bd_kfe_data.answers = response.data;
|
||
bd_kfe_utils.pushAnswers(bd_kfe_data.answers.content);
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("getTopAnswersWorkGroup error:" + error);
|
||
}
|
||
});
|
||
},
|
||
// 请求机器人消息
|
||
appendQueryMessage: function (content) {
|
||
//
|
||
var localId = bd_kfe_utils.guid();
|
||
var message = {
|
||
mid: localId,
|
||
type: bd_kfe_data.MESSAGE_TYPE_ROBOT,
|
||
content: content,
|
||
imageUrl: content,
|
||
createdAt: bd_kfe_utils.currentTimestamp(),
|
||
localId: localId,
|
||
status: bd_kfe_data.MESSAGE_STATUS_STORED,
|
||
user: {
|
||
uid: bd_kfe_data.my_uid(),
|
||
username: bd_kfe_data.my_username(),
|
||
nickname: bd_kfe_data.my_nickname(),
|
||
avatar: bd_kfe_data.my_avatar()
|
||
}
|
||
};
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
//
|
||
},
|
||
// 机器人回复消息
|
||
appendReplyMessage: function (aid, content) {
|
||
//
|
||
var localId = bd_kfe_utils.guid();
|
||
var message = {
|
||
mid: localId,
|
||
type: bd_kfe_data.MESSAGE_TYPE_ROBOT,
|
||
content: content,
|
||
imageUrl: content,
|
||
createdAt: bd_kfe_utils.currentTimestamp(),
|
||
localId: localId,
|
||
status: bd_kfe_data.MESSAGE_STATUS_STORED,
|
||
answer: {
|
||
aid: aid
|
||
},
|
||
answers: [],
|
||
user: {
|
||
uid: bd_kfe_data.thread.agent.uid,
|
||
username: bd_kfe_data.thread.agent.username,
|
||
nickname: bd_kfe_data.thread.agent.nickname,
|
||
avatar: bd_kfe_data.thread.agent.avatar
|
||
}
|
||
};
|
||
// bd_kfe_utils.pushToMessageArray(message);
|
||
bd_kfe_utils.pushRightAnswerToMessageArray(message)
|
||
|
||
return message.mid
|
||
},
|
||
/**
|
||
* @api {get} /api/answer/query 根据问题qid请求智能问答答案
|
||
* @apiName queryAnswer
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} uid 管理员uid
|
||
* @apiParam {String} tid 会话tid
|
||
* @apiParam {String} aid 问题aid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 请求会话
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
queryAnswer: function (aid, question, answer) {
|
||
// bd_kfe_utils.printLog(question + ',' + answer)
|
||
// 首先本地显示
|
||
bd_kfe_httpapi.appendQueryMessage(decodeURIComponent(question))
|
||
var mid = bd_kfe_httpapi.appendReplyMessage(aid, decodeURIComponent(answer))
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/v2/answer/query",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
tid: bd_kfe_data.thread.tid,
|
||
aid: aid,
|
||
mid: mid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("query answer success:" + JSON.stringify(response.data));
|
||
if (response.status_code === 200) {
|
||
//
|
||
// var queryMessage = response.data.query;
|
||
// var replyMessage = response.data.reply;
|
||
//
|
||
// bd_kfe_utils.pushToMessageArray(queryMessage);
|
||
// bd_kfe_utils.pushRightAnswerToMessageArray(replyMessage);
|
||
//
|
||
bd_kfe_utils.scrollToBottom();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
//
|
||
queryCategory: function (cid, name) {
|
||
// console.log('category:', cid, name);
|
||
// 首先本地显示
|
||
bd_kfe_httpapi.appendQueryMessage(name)
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/api/v2/answer/category",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
tid: bd_kfe_data.thread.tid,
|
||
cid: cid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("queryCategory success:" + JSON.stringify(response));
|
||
if (response.status_code === 200) {
|
||
//
|
||
let replyMessage = response.data.reply;
|
||
//
|
||
bd_kfe_utils.pushToMessageArray(replyMessage);
|
||
bd_kfe_utils.scrollToBottom()
|
||
} else {
|
||
alert(response.message)
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query categories error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/answer/message 输入内容，请求智能答案
|
||
* @apiName messageAnswer
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} uid 管理员uid
|
||
* @apiParam {String} tid 会话tid
|
||
* @apiParam {String} content 内容
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 输入内容，请求智能答案
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
messageAnswer: function (content) {
|
||
// 首先本地显示
|
||
bd_kfe_httpapi.appendQueryMessage(content)
|
||
|
||
// 包含’人工‘二字
|
||
if (content.indexOf('人工') !== -1) {
|
||
// 请求人工客服
|
||
bd_kfe_httpapi.requestAgent()
|
||
return;
|
||
}
|
||
// 自定义转人工关键词
|
||
for (let i = 0; i < bd_kfe_data.transferWords.length; i++) {
|
||
const transferword = bd_kfe_data.transferWords[i]
|
||
if (transferword.type === 'contains') {
|
||
// 包含
|
||
if (content.indexOf(transferword.content) !== -1) {
|
||
// 请求人工客服
|
||
bd_kfe_httpapi.requestAgent()
|
||
return
|
||
}
|
||
} else if (transferword.type === 'match') {
|
||
// 完全匹配
|
||
if (content === transferword.content) {
|
||
// 请求人工客服
|
||
bd_kfe_httpapi.requestAgent()
|
||
return
|
||
}
|
||
}
|
||
}
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
// "/api/v2/answer/message",
|
||
"/api/elastic/robot/message",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
content: content,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("message answer success:" + JSON.stringify(response));
|
||
if (response.status_code === 200) {
|
||
// 正确匹配到答案
|
||
// var queryMessage = response.data.query;
|
||
var replyMessage = response.data.reply;
|
||
// 答案中添加 '有帮助'、'无帮助'，访客点击可反馈答案是否有用
|
||
// bd_kfe_utils.pushToMessageArray(queryMessage);
|
||
bd_kfe_utils.pushRightAnswerToMessageArray(replyMessage);
|
||
bd_kfe_utils.scrollToBottom();
|
||
} else if (response.status_code === 201) {
|
||
// 未匹配到答案
|
||
// var queryMessage = response.data.query;
|
||
var replyMessage = response.data.reply;
|
||
// bd_kfe_utils.pushToMessageArray(queryMessage);
|
||
bd_kfe_utils.pushNoAnswerToMessageArray(replyMessage);
|
||
bd_kfe_utils.scrollToBottom();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
// 输入联想
|
||
previewAnswer: function (content) {
|
||
// TODO: bug遮挡内容，正式环境暂时不调用
|
||
if (bd_kfe_data.IS_PRODUCTION) {
|
||
return
|
||
}
|
||
$('#bytedesk_faq_preview').html("");
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/elastic/robot/preview",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
content: content,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
// bd_kfe_utils.printLog("preview answer success:" + JSON.stringify(response.data));
|
||
$('#bytedesk_faq_preview').html("");
|
||
// preview answer success:{"totalHits":1,"totalHitsRelation":"EQUAL_TO","maxScore":1.7009872,"scrollId":null,
|
||
// "searchHits":[{"id":"211","score":1.7009872,"sortValues":[],
|
||
// "content":{"id":211,"aid":"202206061702191","question":"问题1","answer":"答案1","similars":"","keywords":"","channels":"uniapp,flutter_android,flutter_ios,web_pc,web_h5,android,ios,wechat_mp,wechat_mini,wechat_kefu","orderNo":0,"workGroupWids":"201812200005351,201807171659201,201809061716221,201808101819291","uid":"201808221551193"},
|
||
// "highlightFields":{"question":["<span style=\"color:red;\">问题</span>1"]}}],"aggregations":null,"empty":false}
|
||
if (response.data.totalHits > 0) {
|
||
// 界面显示提示列表
|
||
$('#bytedesk_faq_preview').show()
|
||
//
|
||
for (let i = 0; i < response.data.searchHits.length && i < 4; i++) {
|
||
const element = response.data.searchHits[i];
|
||
var question = element.content.question
|
||
var answer = element.content.answer
|
||
// console.log('question:', question, ' answer:', answer)
|
||
// 界面显示提示列表
|
||
var item = "<span class=\"bytedesk_faq_preview-item\" onclick=\"bd_kfe_utils.handleFaqPreviewItemClicked(\'" + encodeURIComponent(question) + "\',\'" + encodeURIComponent(answer) + "\')\" >" + question + "</span>";
|
||
$("#bytedesk_faq_preview").append(item)
|
||
//
|
||
// var highlightFields = element.highlightFields
|
||
// if (highlightFields.question != undefined && highlightFields.question.length > 0) {
|
||
// for (let j = 0; j < highlightFields.question.length; j++) {
|
||
// const hignelement = highlightFields.question[j];
|
||
// console.log('hignelement:', hignelement)
|
||
// // TODO: 界面显示提示列表
|
||
// }
|
||
// }
|
||
}
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
// queryAnswer和messageAnswer的合体升级版
|
||
robotQueryAnswer: function (aid, question) {
|
||
// 插入本地
|
||
var localId = bd_kfe_utils.guid();
|
||
var message = {
|
||
mid: localId,
|
||
type: bd_kfe_data.MESSAGE_TYPE_TEXT,
|
||
content: question,
|
||
imageUrl: question,
|
||
createdAt: bd_kfe_utils.currentTimestamp(),
|
||
localId: localId,
|
||
status: bd_kfe_data.MESSAGE_STATUS_STORED,
|
||
// answers: [],
|
||
user: {
|
||
uid: bd_kfe_data.my_uid(),
|
||
username: bd_kfe_data.my_username(),
|
||
nickname: bd_kfe_data.my_nickname(),
|
||
avatar: bd_kfe_data.my_avatar()
|
||
}
|
||
};
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 从服务器请求答案
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/robot/query",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
type: 'aid',
|
||
mid: localId,
|
||
tid: bd_kfe_data.thread.tid,
|
||
aid: aid,
|
||
question: question,
|
||
uid: bd_kfe_data.adminUid,
|
||
keyword: '',
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("robot query answer success:" + JSON.stringify(response.data));
|
||
if (response.status_code === 200) {
|
||
//
|
||
// var replyMessage = response.data.reply;
|
||
// bd_kfe_utils.pushRightAnswerToMessageArray(replyMessage);
|
||
//
|
||
bd_kfe_utils.scrollToBottom();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
// queryAnswer和messageAnswer的合体升级版
|
||
robotMessageAnswer: function (keyword) {
|
||
// 插入本地
|
||
var localId = bd_kfe_utils.guid();
|
||
var message = {
|
||
mid: localId,
|
||
type: bd_kfe_data.MESSAGE_TYPE_TEXT,
|
||
content: keyword,
|
||
imageUrl: keyword,
|
||
createdAt: bd_kfe_utils.currentTimestamp(),
|
||
localId: localId,
|
||
status: bd_kfe_data.MESSAGE_STATUS_STORED,
|
||
// answers: [],
|
||
user: {
|
||
uid: bd_kfe_data.my_uid(),
|
||
username: bd_kfe_data.my_username(),
|
||
nickname: bd_kfe_data.my_nickname(),
|
||
avatar: bd_kfe_data.my_avatar()
|
||
}
|
||
};
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// 从服务器请求答案
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/robot/query",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
type: 'keyword',
|
||
mid: localId,
|
||
tid: bd_kfe_data.thread.tid,
|
||
aid: '',
|
||
question: '',
|
||
uid: bd_kfe_data.adminUid,
|
||
keyword: keyword,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("robot msg answer success:" + JSON.stringify(response.data));
|
||
if (response.status_code === 200) {
|
||
//
|
||
// var replyMessage = response.data.reply;
|
||
// bd_kfe_utils.pushRightAnswerToMessageArray(replyMessage);
|
||
//
|
||
bd_kfe_utils.scrollToBottom();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {post} /api/answer/rate 评价智能问答结果(TODO，未上线)
|
||
* @apiName rateAnswer
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} rate 是否有用: true or false
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 评价智能问答结果，是否有用
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
rateAnswer: function (aid, mid, rate) {
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/answer/rate",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
||
type: "post",
|
||
data: JSON.stringify({
|
||
aid: aid + '', // 转换为字符串
|
||
mid: mid + '', // 转换为字符串
|
||
rate: rate,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("success:" + JSON.stringify(response.data));
|
||
if (response.status_code === 200) {
|
||
//
|
||
var message = response.data;
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
// TODO: 评价之后，toggle修改界面，让用户看得出来评价状态
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + JSON.stringify(error));
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
*
|
||
*/
|
||
sendMobile: function () {
|
||
var mobile = $.trim($("#bytedesk_input-mobile").val());
|
||
if (mobile.length !== 11) {
|
||
alert('请正确天下手机号');
|
||
return;
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/crm/collect",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
||
type: "post",
|
||
data: JSON.stringify({
|
||
adminUid: bd_kfe_data.adminUid,
|
||
visitorUid: bd_kfe_data.uid,
|
||
threadTid: bd_kfe_data.thread.tid,
|
||
name: bd_kfe_data.nickname, // TODO: 弹窗收集称呼
|
||
mobile: mobile,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("success:" + response.data);
|
||
if (response.status_code === 200) {
|
||
//
|
||
// var message = response.data;
|
||
// bd_kfe_utils.pushToMessageArray(message);
|
||
var localId = bd_kfe_utils.guid();
|
||
var message = {
|
||
mid: localId,
|
||
type: 'notification',
|
||
content: '呼叫成功，我们会尽快联系您',
|
||
createdAt: bd_kfe_utils.currentTimestamp(),
|
||
localId: localId,
|
||
status: 'stored',
|
||
user: {
|
||
uid: '',
|
||
username: bd_kfe_data.username,
|
||
nickname: bd_kfe_data.nickname,
|
||
avatar: bd_kfe_data.avatar
|
||
}
|
||
};
|
||
bd_kfe_utils.pushToMessageArray(message);
|
||
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("query answers error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {post} /api/leavemsg/save 留言
|
||
* @apiName leaveMessage
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} mobile 手机
|
||
* @apiParam {String} email 邮箱
|
||
* @apiParam {String} content 留言内容
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 留言
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
leaveMessage: function () {
|
||
var mobile = $("#bytedesk_leavemsg_mobile").val();
|
||
// var email = $("#leavemsgemail").val();
|
||
var content = $("#bytedesk_leavemsg_content").val();
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/leavemsg/save",
|
||
contentType: "application/json; charset=utf-8",
|
||
dataType: "json",
|
||
type: "post",
|
||
data: JSON.stringify({
|
||
// uid: bd_kfe_data.adminUid,
|
||
wid: bd_kfe_data.workGroupWid,
|
||
aid: bd_kfe_data.agentUid,
|
||
type: bd_kfe_data.type,
|
||
mobile: mobile,
|
||
email: '',
|
||
content: content,
|
||
client: bd_kfe_data.client
|
||
}),
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("leave message: " + response.data);
|
||
if (response.status_code === 200) {
|
||
var langText = "留言成功"
|
||
if (bd_kfe_data.lang === "en") {
|
||
langText = "leaveMessage success"
|
||
}
|
||
alert(langText);
|
||
// $("#bytedesk_chat").show();
|
||
// $("#bytedesk_leave").hide();
|
||
// $("#bytedesk_main").show();
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
var langText = "留言失败"
|
||
if (bd_kfe_data.lang === "en") {
|
||
langText = "leaveMessage failed"
|
||
}
|
||
alert(langText);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/status/workGroup 获取工作组当前在线状态
|
||
* @apiName getWorkGroupStatus
|
||
* @apiGroup WorkGroup
|
||
* @apiVersion 1.5.6
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wid 工作组唯一wid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 只要工作组内至少有一个客服在线，则返回为online，否则为offline
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
getWorkGroupStatus: function (wid) {
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/status/workGroup",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: wid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
// get workGroup status success:{"wid":"201807171659201","status":"online"}
|
||
// bd_kfe_utils.printLog("get workGroup status success:" + JSON.stringify(response.data));
|
||
if (response.status_code === 200) {
|
||
var status = response.data.status;
|
||
// status:online
|
||
window.parent.postMessage({ msg: 'bytedesk-status', type: 'workGroup', uuid: wid, status: status }, '*')
|
||
bd_kfe_utils.printLog('status:' + status)
|
||
//
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("get workGroup status error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/status/agent 获取用户当前在线状态
|
||
* @apiName getUserStatus
|
||
* @apiGroup User
|
||
* @apiVersion 1.5.6
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} uid 用户唯一uid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 在线返回为online，否则为offline
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
getUserStatus: function (uid) {
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/status/agent",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
uid: uid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
// get user status success:{"uid":"201808221551193","status":"online"}
|
||
// bd_kfe_utils.printLog("get user status success:" + JSON.stringify(response.data));
|
||
//
|
||
if (response.status_code === 200) {
|
||
var status = response.data.status;
|
||
// status:online
|
||
window.parent.postMessage({ msg: 'bytedesk-status', type: 'agent', uuid: uid, status: status }, '*')
|
||
bd_kfe_utils.printLog('status:' + status);
|
||
|
||
} else {
|
||
alert(response.message);
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("get user status error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/messages/unreadCoun 获取未读消息数目
|
||
* @apiName getUnreadCount
|
||
* @apiGroup User
|
||
* @apiVersion 1.5.6
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wid 技能组或指定客服唯一id
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 数字
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
getUnreadCount: function (wid) {
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/messages/unreadCount",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: wid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("get unread count success:" + response.data);
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("get unreadCount error:" + error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/messages/unreadCoun/visitor 访客端-查询访客所有未读消息数目
|
||
* @apiName getUnreadCountVisitor
|
||
* @apiGroup User
|
||
* @apiVersion 1.5.6
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 数字
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
getUnreadCountVisitor: function () {
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/messages/unreadCount/visitor",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog("get unread count visitor success:", response.data);
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("get unreadCount visitor error:", error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* 技能组设置
|
||
*/
|
||
getPrechatSettings: function () {
|
||
//
|
||
if (bd_kfe_data.type !== 'workGroup') {
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/visitor/api/prechat/settings",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
success: function (response) {
|
||
// bd_kfe_utils.printLog("fetch pre setting success:" + JSON.stringify(response.data));
|
||
console.log("fetch pre setting success:", response.data)
|
||
if (response.status_code === 200) {
|
||
var workGroup = response.data
|
||
bd_kfe_httpapi.dealWithWorkGroup(workGroup)
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("fetch pre setting error:", error);
|
||
}
|
||
});
|
||
},
|
||
dealWithWorkGroup: function (workGroup) {
|
||
console.log('dealWithWorkGroup:', workGroup)
|
||
if (workGroup.wid === null) {
|
||
return
|
||
}
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
// 是否自动弹窗
|
||
if (workGroup.autoPop) {
|
||
// 触发点击icon动作
|
||
window.parent.postMessage("bytedesk-popup", '*');
|
||
}
|
||
return
|
||
}
|
||
bd_kfe_data.workGroupNickname = workGroup.nickname;
|
||
bd_kfe_data.workGroupAvatar = workGroup.avatar;
|
||
bd_kfe_data.workGroupDescription = workGroup.description;
|
||
// 是否自动弹窗
|
||
if (workGroup.autoPop) {
|
||
// 触发点击icon动作
|
||
window.parent.postMessage("bytedesk-popup", '*');
|
||
}
|
||
// 显示置顶语
|
||
if (workGroup.showTopTip) {
|
||
$('#bytedesk_toptip').html(workGroup.topTip)
|
||
}
|
||
// 显示手机号输入框
|
||
if (workGroup.showCollectMobile) {
|
||
$("#bytedesk_message-input").show()
|
||
}
|
||
// 询前表单
|
||
if (workGroup.showForm) {
|
||
// TODO: 后台自定义显示字段
|
||
$("#bytedesk_form-name-div").show();
|
||
$("#bytedesk_form-mobile-div").show();
|
||
bd_kfe_utils.switchForm()
|
||
}
|
||
// 隐藏logo
|
||
if (workGroup.hideLogo) {
|
||
$("#bytedesk_logo").hide()
|
||
}
|
||
// 显示右侧栏，TODO: 右侧参数带去掉
|
||
if (workGroup.showRightColumn && (bd_kfe_data.column === "2")) {
|
||
// console.log('showRightColumn')
|
||
bd_kfe_utils.showRightColumn(workGroup.workTabs)
|
||
} else if (bd_kfe_data.column === "2") {
|
||
console.log('默认显示faq-2')
|
||
$("#bytedesk_right").show();
|
||
$("#bytedesk_right_tab").append("<button class='bytedesk_right_tablinks'>常见问题</button>")
|
||
$("#bytedesk_right_tabcontent").append("<div id='faq' class='bytedesk_right_tabcontent'>" +
|
||
"<div id=\"bytedesk_question\"></div>" +
|
||
"</div >")
|
||
bd_kfe_httpapi.getTopAnswers();
|
||
//
|
||
bd_kfe_utils.rightTabInit()
|
||
}
|
||
},
|
||
/**
|
||
* 拉取技能组-快捷按钮
|
||
* FIXME: 显示遮挡对话内容
|
||
*/
|
||
getQuickButtons: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
return
|
||
}
|
||
// 目前仅支持技能组
|
||
if (bd_kfe_data.type !== 'workGroup') {
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/api/quickbutton/query/workGroup",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
// bd_kfe_utils.printLog("getQuickButtons success:" + JSON.stringify(response.data));
|
||
//
|
||
if (response.data.length > 0) {
|
||
$('#bytedesk_quick_question').show()
|
||
$(".footer").css("height", "135px");
|
||
}
|
||
for (let i = 0; i < response.data.length && i < 4; i++) {
|
||
const element = response.data[i];
|
||
var item = "<span class=\"bytedesk_quick_question-item\" onclick=\"bd_kfe_utils.handleQuickbuttonClick(\'" + element.type + "\',\'" + element.title + "\',\'" + element.content + "\')\" >" + element.title + "</span>";
|
||
$("#bytedesk_quick_question").append(item)
|
||
}
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("getQuickButtons error:", error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* 拉取技能组-转人工关键词
|
||
*/
|
||
getTransferWords: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
return
|
||
}
|
||
// 目前仅支持技能组
|
||
if (bd_kfe_data.type !== 'workGroup') {
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/api/transferword/query/workGroup",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
wid: bd_kfe_data.workGroupWid,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
console.log('getTransferWords:', response)
|
||
bd_kfe_data.transferWords = response.data
|
||
//
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog("getQuickButtons error:", error);
|
||
}
|
||
});
|
||
},
|
||
// 根据topic拉取历史消息
|
||
loadHistoryMessagesByTopic: function (topic) {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
return
|
||
}
|
||
//
|
||
// if (this.isRequestAgent || this.isManulRequestThread || this.loadHistory === '0') {
|
||
// return;
|
||
// }
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST +
|
||
"/api/messages/topic",
|
||
type: "get",
|
||
data: {
|
||
topic: topic,
|
||
page: bd_kfe_data.page,
|
||
size: 10,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog('loadHistoryMessagesByTopic: ' + JSON.stringify(response));
|
||
//
|
||
if (response.status_code === 200) {
|
||
for (let i = 0; i < response.data.content.length; i++) {
|
||
const message = response.data.content[i]
|
||
// bd_kfe_utils.printLog('message:', message);
|
||
// bd_kfe_utils.pushToMessageArray(message, true)
|
||
if (message.type === 'notification_form_request' ||
|
||
message.type === 'notification_form_result') {
|
||
// 暂时忽略表单消息
|
||
} if (message.type === 'notification_thread_reentry') {
|
||
// 连续的 ‘继续会话’ 消息，只显示最后一条
|
||
if (i + 1 < length) {
|
||
var nextmsg = response.data.content[i + 1];
|
||
if (nextmsg.type === 'notification_thread_reentry') {
|
||
continue
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
}
|
||
bd_kfe_utils.scrollToBottom()
|
||
// app.$previewRefresh()
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
}
|
||
});
|
||
},
|
||
// 加载最新10条消息，用于定时拉取最新消息
|
||
loadLatestMessage: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/api/messages/topic",
|
||
type: "get",
|
||
data: {
|
||
topic: bd_kfe_data.thread.topic,
|
||
page: 0,
|
||
size: 10,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog('loadLatestMessage: ' + JSON.stringify(response));
|
||
//
|
||
if (response.status_code === 200) {
|
||
for (let i = 0; i < response.data.content.length; i++) {
|
||
const message = response.data.content[i]
|
||
// bd_kfe_utils.printLog('message:', message);
|
||
// bd_kfe_utils.pushToMessageArray(message, true)
|
||
if (message.type === 'notification_form_request' ||
|
||
message.type === 'notification_form_result') {
|
||
// 暂时忽略表单消息
|
||
} if (message.type === 'notification_thread_reentry') {
|
||
// 连续的 ‘继续会话’ 消息，只显示最后一条
|
||
if (i + 1 < length) {
|
||
var nextmsg = response.data.content[i + 1];
|
||
if (nextmsg.type === 'notification_thread_reentry') {
|
||
continue
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
}
|
||
bd_kfe_utils.scrollToBottom()
|
||
// app.$previewRefresh()
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
}
|
||
});
|
||
},
|
||
// 拉取未读消息
|
||
loadMessagesUnread: function () {
|
||
// 如果长链接正常，则直接返回
|
||
if (bd_kfe_data.isConnected) {
|
||
return
|
||
}
|
||
// 如果是机器人，则直接返回
|
||
if (bd_kfe_data.isRobot) {
|
||
return
|
||
}
|
||
//
|
||
bd_kfe_httpapi.getMessagesUnread();
|
||
},
|
||
//
|
||
getMessagesUnread: function () {
|
||
// 如果是预加载，则直接返回，不请求会话
|
||
if (bd_kfe_data.preload === "1") {
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/api/messages/unread/message/visitor/schedule",
|
||
type: "get",
|
||
data: {
|
||
page: 0,
|
||
size: 10,
|
||
client: bd_kfe_data.client
|
||
},
|
||
beforeSend: function (xhr) {
|
||
xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
},
|
||
success: function (response) {
|
||
bd_kfe_utils.printLog('loadMessagesUnread: ' + JSON.stringify(response));
|
||
//
|
||
if (response.status_code === 200) {
|
||
for (let i = 0; i < response.data.content.length; i++) {
|
||
const message = response.data.content[i]
|
||
// bd_kfe_utils.printLog('message:', message);
|
||
// bd_kfe_utils.pushToMessageArray(message, true)
|
||
if (message.type === 'notification_form_request' ||
|
||
message.type === 'notification_form_result') {
|
||
// 暂时忽略表单消息
|
||
} if (message.type === 'notification_thread_reentry') {
|
||
// 连续的 ‘继续会话’ 消息，只显示最后一条
|
||
if (i + 1 < length) {
|
||
var nextmsg = response.data.content[i + 1];
|
||
if (nextmsg.type === 'notification_thread_reentry') {
|
||
continue
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
} else {
|
||
bd_kfe_utils.pushToMessageArray(message, true)
|
||
}
|
||
}
|
||
}
|
||
// bd_kfe_utils.scrollToBottom()
|
||
},
|
||
error: function (error) {
|
||
bd_kfe_utils.printLog(error);
|
||
}
|
||
});
|
||
},
|
||
|
||
// 动态从服务器加载域名
|
||
getBaseUrl: function () {
|
||
if (!bd_kfe_data.IS_PRODUCTION) {
|
||
// 测试环境返回
|
||
return
|
||
}
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/visitor/api/wechatUrl",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
client: 'web'
|
||
},
|
||
success: function (response) {
|
||
console.log('get base url:', response);
|
||
bd_kfe_data.CHAT_URL = 'https://' + response.data.url
|
||
},
|
||
error: function (error) {
|
||
console.log("get base url error:", error);
|
||
}
|
||
});
|
||
},
|
||
//
|
||
getShortUrl: function (url, successCallback, failedCallback) {
|
||
//
|
||
$.ajax({
|
||
url: bd_kfe_data.HTTP_HOST + "/url/to/short",
|
||
contentType: "application/json; charset=utf-8",
|
||
type: "get",
|
||
data: {
|
||
url: url,
|
||
uid: bd_kfe_data.adminUid,
|
||
client: 'web'
|
||
},
|
||
success: function (response) {
|
||
console.log("get short url success:", response.data);
|
||
if (!bd_kfe_data.IS_PRODUCTION) {
|
||
bd_kfe_data.shortCode = bd_kfe_data.HTTP_HOST + "/chat/" + response.data
|
||
} else {
|
||
bd_kfe_data.shortCode = "http://url.chainsnow.com/chat/" + response.data
|
||
}
|
||
successCallback(bd_kfe_data.shortCode)
|
||
},
|
||
error: function (error) {
|
||
console.log("get short url error:", error);
|
||
failedCallback(error);
|
||
}
|
||
});
|
||
},
|
||
/**
|
||
* @api {get} /api/answer/init 请求机器人问答
|
||
* @apiName requestRobot
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 加载常见问题
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
// requestRobot: function () {
|
||
// // bd_kfe_utils.printLog("自助答疑");
|
||
// bd_kfe_httpapi.initAnswer();
|
||
// },
|
||
/**
|
||
* @api {get} /api/answer/init 加载常见问题
|
||
* @apiName initAnswer
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} wId 工作组唯一wid
|
||
* @apiParam {String} type 区分工作组会话 'workGroup'、指定坐席会话 'appointed'
|
||
* @apiParam {String} aId 指定客服uid, 只有当type === 'appointed'时有效
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 加载常见问题
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
// initAnswer: function () {
|
||
// $.ajax({
|
||
// url: bd_kfe_data.HTTP_HOST +
|
||
// "/api/answer/init",
|
||
// type: "get",
|
||
// data: {
|
||
// uid: bd_kfe_data.adminUid,
|
||
// tid: bd_kfe_data.thread.tid,
|
||
// client: bd_kfe_data.client
|
||
// },
|
||
// beforeSend: function (xhr) {
|
||
// xhr.setRequestHeader('Authorization', 'Bearer ' + bd_kfe_data.passport.token.access_token);
|
||
// },
|
||
// success:function(response){
|
||
// bd_kfe_utils.printLog("init answer success:", response.data);
|
||
// if (response.status_code === 200) {
|
||
// //
|
||
// var queryMessage = response.data;
|
||
// //
|
||
// bd_kfe_utils.pushToMessageArray(queryMessage);
|
||
// bd_kfe_utils.scrollToBottom();
|
||
// } else {
|
||
// alert(response.message);
|
||
// }
|
||
// },
|
||
// error: function(error) {
|
||
// bd_kfe_utils.printLog("query answers error:", error);
|
||
// }
|
||
// });
|
||
// },
|
||
/**
|
||
* @api {get} /api/thread/questionnaire 选择问卷答案
|
||
* @apiName chooseQuestionnaire
|
||
* @apiGroup User
|
||
* @apiVersion 1.4.7
|
||
* @apiPermission afterLogin
|
||
*
|
||
* @apiParam {String} access_token 访问令牌
|
||
* @apiParam {String} tId 会话唯一tid
|
||
* @apiParam {String} itemQid 选择qid
|
||
* @apiParam {String} client 固定写死为 'web'
|
||
*
|
||
* @apiDescription 选择问卷答案
|
||
*
|
||
* @apiUse ResponseResultSuccess
|
||
*/
|
||
// chooseQuestionnaire: function (itemQid) {
|
||
// bd_kfe_utils.printLog("choose questionnaire: " + itemQid);
|
||
// // 留学: 意向国家 qid = '201810061551181'
|
||
// // 移民：意向国家 qid = '201810061551183'
|
||
// // 语培：意向类别 qid = '201810061551182'
|
||
// // 其他：意向类别 qid = '201810061551184'
|
||
// // 院校：意向院校 qid = '201810061551185'
|
||
// //
|
||
// var workGroups = [];
|
||
// for (var i = 0; i < bd_kfe_data.questionnaireItemItems.length; i++) {
|
||
// var item = bd_kfe_data.questionnaireItemItems[i];
|
||
// if (item.qid == itemQid) {
|
||
// bd_kfe_utils.printLog('qid:' + item.qid + ' == ' + itemQid);
|
||
// workGroups = item.workGroups;
|
||
// break;
|
||
// }
|
||
// }
|
||
// //
|
||
// var message = {
|
||
// mid: bd_kfe_utils.guid(),
|
||
// type: 'workGroup',
|
||
// content: '选择工作组',
|
||
// workGroups: workGroups,
|
||
// createdAt: bd_kfe_utils.currentTimestamp(),
|
||
// status: 'stored',
|
||
// user: {
|
||
// uid: 'uid',
|
||
// username: '系统用户',
|
||
// nickname: '系统通知',
|
||
// avatar: 'https://chainsnow.oss-cn-shenzhen.aliyuncs.com/avatars/admin_default_avatar.png',
|
||
// visitor: false
|
||
// }
|
||
// };
|
||
// bd_kfe_utils.pushToMessageArray(message);
|
||
// },
|
||
//
|
||
// var json = {
|
||
// "mid": mid,
|
||
// "timestamp": this.currentTimestamp(),
|
||
// "client": this.client,
|
||
// "version": "1",
|
||
// "type": 'robot_result',
|
||
// "user": {
|
||
// "uid": this.robotUser.uid,
|
||
// "nickname": this.robotUser.nickname,
|
||
// "avatar": this.robotUser.avatar,
|
||
// "extra": {
|
||
// "agent": true
|
||
// }
|
||
// },
|
||
// "text": {
|
||
// "content": content
|
||
// },
|
||
// "answer": {
|
||
// "aid": aid
|
||
// },
|
||
// "answers": [],
|
||
// "thread": {
|
||
// "tid": this.thread.tid,
|
||
// "type": this.thread.type,
|
||
// "content": content,
|
||
// "nickname": this.thread_nickname(),
|
||
// "avatar": this.thread.visitor.avatar,
|
||
// "topic": this.threadTopic,
|
||
// "client": this.client,
|
||
// "timestamp": this.currentTimestamp(),
|
||
// "unreadCount": 0
|
||
// }
|
||
// };
|
||
// 插入本地
|
||
// this.onMessageReceived(json)
|
||
|
||
|
||
};
|
||
|