Bytedesk - Chat as a Service

Enterprise IM with AI powered LiveChat, Email support, Omnichannel customer service，alternative to zendesk/intercom

Language

• English
• 中文

Introduction

Team IM

• Multi-level organizational structure
• Role management
• Permission management
• Chat record management
• Group chat

AI Chat

• Chat with LLM
• Chat with Knowledge base(RAG)

Customer Service

• Support multiple channels
• multiple routing strategies, and detailed assessment indicators
• Seating workbench
• Work order system
• Seat management
• Data dashboard
• manual knowledge base
• Skill group management
• Real-time monitoring
• Announcements
• sensitive words
• CRM
• Report function,
• Provide customers with integrated customer service workbench services

Getting Started

• Register
• Source Deploy
• Docker Deploy
• Jar Deploy
• Docs

Chat SDK

Project	Description	Forks	Stars
iOS-swift	iOS swift
Android	Android
Flutter	Flutter
UniApp	Uniapp
Web	Web

Client

• Download