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6.8 KiB
6.8 KiB
Bytedesk - Chat as a Service
Enterprise IM with AI powered LiveChat, Email support, Omnichannel customer service，alternative to zendesk/intercom
Language
Introduction
Team IM
- Multi-level organizational structure
- Role management
- Permission management
- Chat record management
- Group chat
AI Chat
- Chat with LLM
- Chat with Knowledge base(RAG)
Customer Service
- Support multiple channels
- multiple routing strategies, and detailed assessment indicators
- Seating workbench
- Work order system
- Seat management
- Data dashboard
- manual knowledge base
- Skill group management
- Real-time monitoring
- Announcements
- sensitive words
- CRM
- Report function,
- Provide customers with integrated customer service workbench services
Getting Started
Chat SDK
| Project | Description | Forks | Stars |
|---|---|---|---|
| iOS-swift | iOS swift |  |
 |
| Android | Android |  |
 |
| Flutter | Flutter |  |
 |
| UniApp | Uniapp |  |
 |
| Web | Web |  |
 |